SQUIRE performance report - Period four 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period Four 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 39 3 40 2 93 95 3 4
4 Station Lounges (CS Controlled) 5 4 1 4 1 80 80 4 4
5 Station Lounges (Via 3rd Party Handling Agent) 2 2 0 2 0 100 100 3 3
6 Station Accessibility 7 7 0 7 0 100 100 5 5

Caledonian Sleeper train performance

Period Four 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 25 25 0 25 0 100 100 5 5
8 Train Lighting 25 25 0 25 0 100 100 5 5
9a Train Toilets 18 15 3 15 3 83 83 2 2
9b Train Accessible Toilets 12 12 0 12 0 100 100 5 5
10 Train Graffiti 25 25 0 25 0 100 100 5 5
11 Train Cleanliness 25 23 2 23 2 92 92 3 3
12 Onbaord Passenger Information System 24 24 0 24 0 100 100 5 5
13 Train Heating & Ventilation 25 25 0 25 0 100 100 5 5
14 Train Posters / Decals & Information 25 25 0 25 0 100 100 5 5
15 Train Doors 50 50 0 50 0 100 100 5 5
16 Train CCTV 416 361 55 361 55 87 87 1 1
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 25 25 0 25 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 25 25 0 25 0 100 100 5 5
21 In Room Presentation 100 97 3 97 3 97 97 5 5
22 In Room Facilities 100 97 3 97 3 97 97 5 5

Overall

Total: 102

Overall Score: 3

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Published Date 13 Aug 2024 Type Mode of transport Topic