SQUIRE performance report - Period nine 2023/24 - Caledonian Sleeper

Caledonian Sleeper station performance

Period nine 2023/24
No. Station Service Inventory Pass Fail Ceiling Bench Mark Floor Actual Service Level Score
8 Station Timetables amd Information 43 43 0 100 85 75 100 3
10 Station Postrs 43 43 0 100 85 75 100 3
13 Totems 35 32 3 100 90 80 91 3

Caledonian Sleeper train performance

Period nine 2023/24
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench Mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 6 1 100 83 65 86 3
18b Washing Facilities 7 6 1 100 83 65 86 3
18c Catering Facilities 7 6 1 100 83 65 86 3
19 Train Seats, Racks etc per non sleeper carriage 6 6 0 100 80 70 100 3
20 Train Lighting per c 19 18 1 100 95 80 95 3
21 Train Toilets per c 19 19 0 100 90 83 100 3
22 Train Graffiti per c 19 19 0 100 99 95 100 3
23 Train Cleanliness per c 19 19 0 100 96 92 100 3
24 Destination Boards and PIDs 19 19 0 100 95 80 100 3
25 Train Heating/Ventilation per c 19 19 0 100 99 95 100 3
27 Train Doors per c 19 19 0 100 99 95 100 3
28 On-Train CCTV nil 19 6 13 100 99 98 32 1
29 Reservation System per train 3 3 0 100 80 75 100 3
30 On-Train Refreshemnt and Food Facilities per train 3 3 0 100 80 75 100 3
31 Passenger Entertainment Systems and WIFI - nil 3 3 0 100 90 75 100 3
32 Train Staff and Customer Care - per train 3 3 0 100 95 90 100 3
35 In Cabin (per sleeper carriage) 100 76 24 100 95 90 76 1
36 NCD 0 0 0 100 80 70 100 3

Overall

Total: 59

Overall Score: 3

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Published Date 17 Jan 2024 Type Mode of transport Topic