SQUIRE performance report - Period nine 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period nine 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 41 1 98 98 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 39 3 39 3 93 93 3 3
4 Station Lounges (CS Controlled) 5 1 4 2 3 20 40 1 2
5 Station Lounges (Via 3rd Party Handling Agent) 3 0 3 0 3 0 0 1 1
6 Station Accessibility 8 8 0 8 0 100 100 5 5

Caledonian Sleeper train performance

Period eight 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 32 32 0 32 0 100 100 5 5
8 Train Lighting 32 31 1 31 1 97 97 4 4
9a Train Toilets 17 14 3 14 3 82 82 2 2
9b Train Accessible Toilets 15 13 2 13 2 87 87 4 4
10 Train Graffiti 32 32 0 32 0 100 100 5 5
11 Train Cleanliness 32 31 1 31 1 97 97 4 4
12 Onbaord Passenger Information System 74 74 0 74 0 100 100 5 5
13 Train Heating & Ventilation 32 32 0 32 0 100 100 5 5
14 Train Posters / Decals & Information 32 32 0 32 0 100 100 5 5
15 Train Doors 64 64 0 64 0 100 100 5 5
16 Train CCTV 330 247 83 247 83 75 75 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 5 5 0 5 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 32 32 0 32 0 100 100 5 5
21 In Room Presentation 129 129 0 129 0 100 100 5 5
22 In Room Facilities 129 72 57 72 57 56 56 1 1

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Published Date 20 Dec 2024 Type Mode of transport Topic