SQUIRE performance report - Period one 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period 1 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 41 1 42 0 98 100 5 5
3 Totems 42 40 2 40 2 95 95 4 4
4 Station Lounges (CS Controlled) 5 4 1 4 1 80 80 4 4
5 Station Lounges (Via 3rd Party Handling Agent) 2 1 1 1 1 50 50 3 3
6 Station Accessibility 7 7 0 7 0 100 100 5 5

Caledonian Sleeper train performance

Period 1 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 27 27 0 27 0 100 100 5 5
8 Train Lighting 27 27 0 27 0 100 100 5 5
9a Train Toilets 19 12 7 12 7 63 63 1 1
9b Train Accessible Toilets 12 12 0 12 0 100 100 5 5
10 Train Graffiti 27 27 0 27 0 100 100 5 5
11 Train Cleanliness 27 27 0 27 0 100 100 5 5
12 Onbaord Passenger Information System 70 70 0 70 0 100 100 5 5
13 Train Heating & Ventilation 27 27 0 27 0 100 100 5 5
14 Train Posters / Decals & Information 27 27 0 27 0 100 100 5 5
15 Train Doors 54 53 1 53 1 98 98 5 5
16 Train CCTV 369 365 4 365 4 99 99 5 5
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 27 27 0 27 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 27 27 0 27 0 100 100 5 5
21 In Room Presentation 100 92 8 92 8 92 92 4 4
22 In Room Facilities 100 98 2 98 2 98 98 5 5

Overall

Total: 106

Overall Score: 4

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Published Date 22 May 2024 Type Mode of transport Topic