SQUIRE performance report - Period one 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

Period one 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 41 1 98 98 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 5 4 1 4 1 80 80 4 4

Caledonian Sleeper train performance

Period one 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 32 32 0 32 0 100 100 5 5
8 Train Lighting 32 31 1 31 1 97 97 4 4
9a Train Toilets 32 29 3 29 3 91 91 4 4
9b Train Accessible Toilets 15 11 4 11 4 73 73 2 2
10 Train Graffiti 32 32 0 32 0 100 100 5 5
11 Train Cleanliness 32 32 0 32 0 100 100 5 5
12 Onboard Passenger Information System 74 74 0 74 0 100 100 5 5
13 Train Heating & Ventilation 32 32 0 32 0 100 100 5 5
14 Train Posters / Decals & Information 32 32 0 32 0 100 100 5 5
15 Train Doors 64 64 0 64 0 100 100 5 5
16 Train CCTV 330 120 210 120 210 36 36 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 32 32 0 32 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 32 32 0 32 0 100 100 5 5
21 In Room Presentation 119 115 4 115 4 97 97 5 5
22 In Room Facilities 119 100 19 100 19 84 84 2 2

Overall

  • Total: 98
  • Overall Score: 4

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Published Date 4 Jun 2025 Type Mode of transport Topic