SQUIRE performance report - Period one 2025/26 - ScotRail

ScotRail station performance

Period one 2025/26
No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	704	694	10	701	3	99	100	5	5
2	Station Shelters & Waiting Areas	940	884	56	904	36	94	96	5	5
3a	Station Toilets	83	76	7	81	2	92	98	5	5
3b	Accessible Toilets	78	62	16	68	10	79	87	1	2
4	Station Poster Frames and Signage	704	670	34	701	3	95	100	4	5
5	Station Clocks	306	302	7	306	0	98	100	5	5
6	Station WiFi	66	66	0	66	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	542	516	26	526	16	95	97	4	5
8	Station Landscaping, Vegetation & Boundaries	704	688	16	693	11	98	98	5	5
9	Station Graffiti	704	652	52	696	8	93	99	5	5
10	Station Litter, Contamination & Winterisation	704	611	93	668	36	87	95	2	5
11	Station Lights	1145	1009	151	1096	49	87	96	4	5
12a	Station CCTV	4704	4406	391	4674	30	92	99	3	5
12b	Control Center CCTV	7901	7838	63	7889	12	99	100	5	5
13	Station Help/Information Points	604	579	25	597	7	96	99	4	5
14	Station Staff	140	133	8	132	8	94	94	2	2
15	Station Information	704	655	49	695	9	93	99	3	5
16	Customer Information Systems	1719	1666	55	1694	25	97	99	5	5
17a	Public/LLPA Announcement	136	128	8	136	0	94	100	4	5
17b	Local PA Announcement	276	269	12	273	3	96	99	5	5
18	Passenger Accessibility at Station	704	653	51	670	34	93	95	3	4
19	Ticket Offices	140	131	10	130	10	93	93	1	1
20	Ticket Valdication at Key Stations	20	17	3	18	2	85	90	2	3
21	Ticket Vending Machines	314	308	6	310	4	98	99	5	5
22	SMARTcard Reader	628	616	12	621	7	98	99	5	5

Period one 2025/26
No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	775	764	11	769	6	99	99	5	5
24	Power Sockets	1550	1467	83	1500	50	95	97	5	5
25	Train Weather & Wind Proofing	775	772	3	772	3	100	100	5	5
26	Train Heating/Ventilation	775	755	20	765	10	97	99	4	5
27	Train Doors	1550	1431	119	1470	80	92	95	3	4
28a	Train Toilets	105	95	10	102	3	90	97	4	5
28b	Train Accessible Toilets	262	199	63	241	21	76	92	1	4
29	Train WiFi	775	775	0	775	0	100	100	5	5
30	On Train Refreshment & Food Facilities	15	14	1	14	1	93	93	4	4
31	Train Graffiti	775	747	28	767	8	96	99	4	5
32	Train Litter & Cleanliness	775	680	95	759	16	88	98	1	5
33	Train Lighting	775	759	16	764	11	98	99	5	5
34	On Train CCTV	403	396	7	400	3	98	99	5	5
35	Train Staff & Customer Care	262	253	9	253	9	97	97	3	3
36	Train Poster Frames	6310	6301	9	6305	5	100	100	5	5
37	Train Information	6310	6212	98	6263	47	98	99	5	5
38	Seat Reservation System	15	14	1	14	1	93	93	4	4
39	Passenger Information Screens	2010	1804	206	1934	76	90	96	3	5
40	On Train Public Address	775	717	58	757	18	93	98	4	5
41	Passenger Accessibility on Trains	775	767	8	771	4	99	99	5	5
42	Ticket Inspection on Trains	262	259	3	261	1	99	100	5	5

Published Date 4 Jun 2025 Type

Mode of transport

Topic