SQUIRE performance report - Period seven 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period seven 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 40 2 40 2 95 95 4 4
4 Station Lounges (CS Controlled) 5 3 2 3 2 60 60 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 2 1 1 1 1 50 50 3 3
6 Station Accessibility 7 6 1 6 1 86 86 4 4

Caledonian Sleeper train performance

Period seven 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 31 28 3 28 3 90 90 5 5
8 Train Lighting 31 31 0 31 0 100 100 5 5
9a Train Toilets 21 20 1 20 1 95 95 5 5
9b Train Accessible Toilets 10 7 3 7 3 70 70 2 2
10 Train Graffiti 31 31 0 31 0 100 100 5 5
11 Train Cleanliness 31 29 2 29 2 94 94 4 4
12 Onbaord Passenger Information System 127 127 0 127 0 100 100 5 5
13 Train Heating & Ventilation 31 31 0 31 0 100 100 5 5
14 Train Posters / Decals & Information 31 31 0 31 0 100 100 5 5
15 Train Doors 62 62 0 62 0 100 100 5 5
16 Train CCTV 391 299 92 299 92 76 76 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 31 31 0 31 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 31 31 0 31 0 100 100 5 5
21 In Room Presentation 138 129 9 129 9 93 93 4 4
22 In Room Facilities 138 116 22 116 22 84 84 2 2

Overall

Total: 97

Overall Score: 3

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Published Date 11 Nov 2024 Type Mode of transport Topic