SQUIRE performance report - Period six 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period six 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 42 0 98 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 39 3 40 2 93 95 3 4
4 Station Lounges (CS Controlled) 5 5 0 5 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 2 2 0 2 0 100 100 5 5
6 Station Accessibility 7 7 0 7 0 100 100 5 5

Caledonian Sleeper train performance

Period six 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 27 27 0 27 0 100 100 5 5
8 Train Lighting 27 27 0 27 0 100 100 5 5
9a Train Toilets 19 19 0 19 0 100 100 5 5
9b Train Accessible Toilets 4 4 0 4 0 100 100 5 5
10 Train Graffiti 27 27 0 27 0 100 100 5 5
11 Train Cleanliness 27 25 2 25 2 93 93 3 3
12 Onbaord Passenger Information System 68 68 0 68 0 100 100 5 5
13 Train Heating & Ventilation 27 27 0 27 0 100 100 5 5
14 Train Posters / Decals & Information 27 27 0 27 0 100 100 5 5
15 Train Doors 54 54 0 54 0 100 100 5 5
16 Train CCTV 337 328 9 328 9 97 97 4 4
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 27 27 0 27 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 27 27 0 27 0 100 100 5 5
21 In Room Presentation 100 91 9 91 9 91 91 4 4
22 In Room Facilities 100 95 5 95 5 95 95 5 5

Overall

Total: 110

Overall Score: 5

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Published Date 11 Nov 2024 Type Mode of transport Topic