SQUIRE performance report - Period ten 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period ten 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 38 4 38 4 90 90 2 2
4 Station Lounges (CS Controlled) 5 1 4 2 3 20 40 1 2
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 8 8 0 8 0 100 100 5 5

Caledonian Sleeper train performance

Period ten 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 31 31 0 31 0 100 100 5 5
8 Train Lighting 31 30 1 30 1 97 97 4 4
9a Train Toilets 31 27 4 27 4 87 87 3 3
9b Train Accessible Toilets 15 12 3 12 3 80 80 3 3
10 Train Graffiti 31 31 0 31 0 100 100 5 5
11 Train Cleanliness 31 31 0 31 0 100 100 5 5
12 Onbaord Passenger Information System 72 72 0 72 0 100 100 5 5
13 Train Heating & Ventilation 31 31 0 31 0 100 100 5 5
14 Train Posters / Decals & Information 31 31 0 31 0 100 100 5 5
15 Train Doors 62 62 0 62 0 100 100 5 5
16 Train CCTV 320 112 208 112 208 35 35 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 31 31 0 31 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 31 31 0 31 0 100 100 5 5
21 In Room Presentation 124 116 8 116 8 94 94 4 4
22 In Room Facilities 124 99 25 99 25 80 80 2 2

Overall total: 92

Overall score: 2

Excel version

Back to top

Published Date 3 Feb 2025 Type Mode of transport Topic