SQUIRE performance report - Period ten 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 40 2 41 1 95 98 4 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period ten 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 32 32 0 32 0 100 100 5 5
8 Train Lighting 32 32 0 32 0 100 100 5 5
9a Train Toilets 32 24 8 27 5 75 84 1 2
9b Train Accessible Toilets 15 12 3 13 2 80 87 3 4
10 Train Graffiti 32 32 0 32 0 100 100 5 5
11 Train Cleanliness 32 32 0 32 0 100 100 5 5
12 Onboard Passenger Information System 74 74 0 74 0 100 100 5 5
13 Train Heating & Ventilation 32 32 0 32 0 100 100 5 5
14 Train Posters / Decals & Information 32 26 6 26 6 81 81 1 1
15 Train Doors 64 64 0 64 0 100 100 5 5
16 Train CCTV 330 330 0 330 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 32 32 0 32 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 32 32 0 32 0 100 100 5 5
21 In Room Presentation 124 120 4 121 3 97 98 5 5
22 In Room Facilities 124 120 4 123 1 97 99 5 5

Original Overall Score

Total: 102

Overall Score: 4

Revised Overall Score

Total: 105

Overall Score: 5

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Published Date 6 Feb 2026 Type Mode of transport Topic