SQUIRE performance report - Period thirteen 2023/24 - Caledonian Sleeper

Caledonian Sleeper station performance

Period 13 2023/24
No. Station Service Inventory Pass Fail Ceiling Bench Mark Floor Actual Service Level Score
8 Station Timetables amd Information 43 43 0 100 85 75 100 3
10 Station Postrs 43 43 0 100 85 75 100 3
13 Totems 35 34 2 100 90 80 94 3

Caledonian Sleeper train performance

Period 13 2023/24
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench Mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 6 1 100 83 65 86 3
18b Washing Facilities 7 4 3 100 83 65 57 1
18c Catering Facilities 7 7 0 100 83 65 100 3
19 Train Seats, Racks etc per non sleeper carriage 8 8 0 100 80 70 100 3
20 Train Lighting per c 30 30 0 100 95 80 100 3
21 Train Toilets per c 30 25 5 100 90 83 83 2
22 Train Graffiti per c 30 30 0 100 99 95 100 3
23 Train Cleanliness per c 30 30 0 100 96 92 100 3
24 Destination Boards and PIDs 30 30 0 100 95 80 100 3
25 Train Heating/Ventilation per c 30 30 0 100 99 95 100 3
27 Train Doors per c 30 30 0 100 99 95 100 3
28 On-Train CCTV nil 30 27 3 100 99 98 90 1
29 Reservation System per train 4 4 0 100 80 75 100 3
30 On-Train Refreshemnt and Food Facilities per train 4 4 0 100 80 75 100 3
31 Passenger Entertainment Systems and WIFI - nil 4 4 0 100 90 75 100 3
32 Train Staff and Customer Care - per train 4 4 0 100 95 90 100 3
35 In Cabin (per sleeper carriage) 100 84 16 100 95 90 84 1
36 NCD 0 0 0 100 80 70 100 3

Overall

Total: 56

Overall Score: 3

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Published Date 22 Apr 2024 Type Mode of transport Topic