SQUIRE performance report - Period thirteen 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

Period thirteen 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 40 2 40 2 95 95 4 4
2 Station Posters & Signage 42 41 1 41 1 98 98 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period thirteen 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 31 30 1 30 1 97 97 5 5
8 Train Lighting 31 31 0 31 0 100 100 5 5
9a Train Toilets 31 25 6 30 1 81 97 2 5
9b Train Accessible Toilets 15 12 3 14 1 80 93 3 4
10 Train Graffiti 31 31 0 31 0 100 100 5 5
11 Train Cleanliness 31 31 0 31 0 100 100 5 5
12 Onboard Passenger Information System 72 72 0 72 0 100 100 5 5
13 Train Heating & Ventilation 31 31 0 31 0 100 100 5 5
14 Train Posters / Decals & Information 31 29 2 29 2 94 94 4 4
15 Train Doors 62 62 0 62 0 100 100 5 5
16 Train CCTV 320 320 0 320 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 3 2 3 2 60 60 3 3
18 Train WiFi 31 30 1 31 0 97 100 4 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 31 31 0 31 0 100 100 5 5
21 In Room Presentation 104 93 11 93 11 89 89 3 3
22 In Room Facilities 104 104 0 104 0 100 100 5 5

Original Overall Score

Total: 101

Overall Score: 4

Revised Overall Score

Total: 106

Overall Score: 5

Back to top

Published Date 7 May 2026 Type Mode of transport Topic