SQUIRE performance report - Period three 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

Period three 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 41 1 41 1 98 98 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 3 0 3 0 100 100 5 5
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period three 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 36 36 0 36 0 100 100 5 5
8 Train Lighting 36 35 1 35 1 97 97 4 4
9a Train Toilets 36 31 5 31 5 86 86 3 3
9b Train Accessible Toilets 15 13 2 13 2 87 87 4 4
10 Train Graffiti 36 36 0 36 0 100 100 5 5
11 Train Cleanliness 36 36 0 36 0 100 100 5 5
12 Onboard Passenger Information System 82 82 0 82 0 100 100 5 5
13 Train Heating & Ventilation 36 36 0 36 0 100 100 5 5
14 Train Posters / Decals & Information 36 36 0 36 0 100 100 5 5
15 Train Doors 72 71 1 71 1 99 99 5 5
16 Train CCTV 370 238 132 238 132 64 64 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 36 36 0 36 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 36 36 0 36 0 100 100 5 5
21 In Room Presentation 139 134 5 134 5 96 96 5 5
22 In Room Facilities 139 138 1 138 1 99 99 5 5

Original Overall Score

Total: 107

Overall Score: 5

Revised Overall Score

Total: 107

Overall Score: 5

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Published Date 28 Jul 2025 Type Mode of transport Topic