SQUIRE performance report - period three 2026/27 - Caledonian Sleeper

Caledonian Sleeper station performance

Period three 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period three 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 26 26 0 26 0 100 100 5 5
8 Train Lighting 26 25 1 25 1 96 96 4 4
9a Train Toilets 26 22 4 23 3 85 88 2 3
9b Train Accessible Toilets 12 11 1 11 1 92 92 4 4
10 Train Graffiti 26 26 0 26 0 100 100 5 5
11 Train Cleanliness 26 26 0 26 0 100 100 5 5
12 Onboard Passenger Information System 60 60 0 60 0 100 100 5 5
13 Train Heating & Ventilation 26 26 0 26 0 100 100 5 5
14 Train Posters / Decals & Information 26 24 2 24 2 92 92 3 3
15 Train Doors 52 51 1 51 1 98 98 5 5
16 Train CCTV 268 266 2 267 1 99 100 5 5
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 26 26 0 26 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 26 26 0 26 0 100 100 5 5
21 In Room Presentation 118 116 2 116 2 98 98 5 5
22 In Room Facilities 118 114 4 116 2 97 98 5 5

Original Overall Score

Total: 104

Overall Score: 5

Revised Overall Score

Total: 105

Overall Score: 5

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Published Date 29 Jul 2026 Type Mode of transport Topic