SQUIRE performance report - Period twelve 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

Period twelve - 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 1 1 1 1 50 50 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period twelve 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 33 33 0 33 0 100 100 5 5
8 Train Lighting 33 31 2 31 2 94 94 3 3
9a Train Toilets 33 31 2 32 1 94 97 5 5
9b Train Accessible Toilets 15 13 2 14 1 87 93 4 4
10 Train Graffiti 33 33 0 33 0 100 100 5 5
11 Train Cleanliness 33 33 0 33 0 100 100 5 5
12 Onboard Passenger Information System 76 76 0 76 0 100 100 5 5
13 Train Heating & Ventilation 33 33 0 33 0 100 100 5 5
14 Train Posters / Decals & Information 33 33 0 33 0 100 100 5 5
15 Train Doors 66 65 1 65 1 98 98 5 5
16 Train CCTV 340 340 0 340 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 33 26 7 33 0 79 100 1 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 33 33 0 33 0 100 100 5 5
21 In Room Presentation 100 97 3 97 3 97 97 5 5
22 In Room Facilities 100 91 9 99 1 91 99 4 5

Original Overall Score

Total: 101

Overall Score: 4

Revised Overall Score

Total: 106

Overall Score: 5

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Published Date 24 Mar 2026 Type Mode of transport Topic