SQUIRE performance report - Period Two 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period Two 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 41 1 41 1 98 98 5 5
4 Station Lounges (CS Controlled) 5 4 1 4 1 80 80 4 4
5 Station Lounges (Via 3rd Party Handling Agent) 2 1 1 1 1 50 50 3 3
6 Station Accessibility 7 7 0 7 0 100 100 5 5

Caledonian Sleeper train performance

Period Two 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 27 27 0 27 0 100 100 5 5
8 Train Lighting 27 27 0 27 0 100 100 5 5
9a Train Toilets 19 15 4 15 4 79 79 1 1
9b Train Accessible Toilets 12 12 0 12 0 100 100 5 5
10 Train Graffiti 27 27 0 27 0 100 100 5 5
11 Train Cleanliness 27 27 0 27 0 100 100 5 5
12 Onbaord Passenger Information System 70 70 0 70 0 100 100 5 5
13 Train Heating & Ventilation 27 27 0 27 0 100 100 5 5
14 Train Posters / Decals & Information 27 27 0 27 0 100 100 5 5
15 Train Doors 54 54 0 54 0 100 100 5 5
16 Train CCTV 369 367 2 367 2 99 99 5 5
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 27 27 0 27 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 27 27 0 27 0 100 100 5 5
21 In Room Presentation 100 96 4 96 4 96 96 5 5
22 In Room Facilities 100 90 10 90 10 90 90 4 4

Overall

Total: 107

Overall Score: 4

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Published Date 14 Jun 2024 Type Mode of transport Topic