SQUIRE Performance Report - Period Two 2024/25 - ScotRail

ScotRail station performance

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	667	654	13	659	8	98	99	5	5
2	Station Shelters & Waiting Areas	932	890	42	910	22	95	98	5	5
3a	Station Toilets	83	76	7	77	6	92	93	5	5
3b	Accessible Toilets	78	63	15	69	9	81	88	1	3
4	Station Posters	641	610	31	632	9	95	99	4	5
5	Station Clocks	307	301	6	304	0	98	100	5	5
6	Station WiFi	65	65	0	65	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	514	21	525	10	96	98	5	5
8	Station Landscaping, Vegetation & Boundaries	665	652	13	663	2	98	100	5	5
9	Station Graffiti	696	628	68	688	8	90	99	4	5
10	Station Litter, Contamination & Winterisation	695	586	109	668	27	84	96	1	5
11	Station Lights	1144	990	154	1086	43	87	96	5	5
12a	Station CCTV	4719	4474	245	4582	19	95	100	4	5
12b	Control Center CCTV	7742	7684	58	7732	10	99	100	5	5
13	Station Help/Information Points	594	571	23	591	3	96	99	4	5
14	Station Staff	141	132	9	132	9	94	94	2	2
15	Station Information	697	675	22	688	7	97	99	5	5
16	Customer Information Systems	1686	1647	39	1658	27	98	98	5	5
17a	Public/LLPA Announcement	135	129	6	135	0	96	100	5	5
17b	Local PA Announcement	278	267	11	271	4	96	99	5	5
18	Passenger Accessibility at Station	691	681	10	687	4	99	99	5	5
19	Ticket Offices	140	131	9	131	9	94	94	2	2
20	Ticket Valdication at Key Stations	19	17	2	18	1	89	95	2	4
21	Ticket Vending Machines	307	290	17	300	7	94	98	3	5
22	SMARTcard Reader	623	607	16	616	7	97	99	5	5

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	671	665	6	667	4	99	99	5	5
24	Power Sockets	1342	1313	29	1334	8	98	99	5	5
25	Train Weather & Wind Proofing	671	670	1	671	0	100	100	5	5
26	Train Heating/Ventilation	671	644	27	660	11	96	98	4	5
27	Train Doors	1342	1266	76	1290	52	94	96	4	5
28a	Train Toilets	87	78	9	86	1	90	99	4	5
28b	Train Accessible Toilets	216	167	49	214	2	77	99	1	5
29	Train WiFi	671	670	1	671	0	100	100	5	5
30	On Train Refreshment & Food Facilities	12	10	2	11	1	83	92	3	4
31	Train Graffiti	671	659	12	668	3	98	100	5	5
32	Train Litter & Cleanliness	671	653	18	667	4	97	99	4	5
33	Train Lighting	671	661	10	664	7	99	99	5	5
34	On Train CCTV	501	497	4	500	1	99	100	5	5
35	Train Staff & Customer Care	216	211	5	211	5	98	98	4	4
36	Train Posters	5320	5255	65	5291	29	99	99	5	5
37	Train Information	5320	5301	19	5318	2	100	100	5	5
38	Seat Reservation System	11	11	0	11	0	100	100	5	5
39	Passenger Information Screens	1826	1705	121	1758	68	93	96	4	5
40	On Train Public Address	617	600	17	613	4	97	99	5	5
41	Passenger Accessibility on Trains	617	616	1	616	1	100	100	5	5
42	Ticket Inspection on Trains	216	210	6	212	4	97	98	4	5

Total: 219

Overall Score: 5

Published Date 14 Jun 2024 Type

Mode of transport

Topic