SQUIRE performance report - Period two 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 40 2 40 2 95 95 4 4
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 0 2 2 0 0 100 1 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 3 0 3 0 100 100 5 5
6 Station Accessibility 5 4 1 4 1 80 80 4 4

Caledonian Sleeper train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 34 33 1 33 1 97 97 5 5
8 Train Lighting 34 34 0 34 0 100 100 5 5
9a Train Toilets 34 31 3 31 3 91 91 4 4
9b Train Accessible Toilets 15 15 0 15 0 100 100 5 5
10 Train Graffiti 34 34 0 34 0 100 100 5 5
11 Train Cleanliness 34 34 0 34 0 100 100 5 5
12 Onboard Passenger Information System 78 78 0 78 0 100 100 5 5
13 Train Heating & Ventilation 34 34 0 34 0 100 100 5 5
14 Train Posters / Decals & Information 34 34 0 34 0 100 100 5 5
15 Train Doors 68 68 0 68 0 100 100 5 5
16 Train CCTV 350 152 198 152 198 43 43 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 34 34 0 34 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 34 34 0 34 0 100 100 5 5
21 In Room Presentation 130 124 6 124 6 95 95 5 5
22 In Room Facilities 130 127 3 127 3 98 98 5 5

Overall

Total: 108

Overall Score: 5 

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Published Date 17 Jun 2025 Type Mode of transport Topic