SQUIRE performance report - two 2026/27 - Caledonian Sleeper

Caledonian Sleeper station performance

Period two 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 41 1 98 98 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 1 1 1 1 50 50 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 4 1 4 1 80 80 4 4

Caledonian Sleeper train performance

Period two 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 35 35 0 35 0 100 100 5 5
8 Train Lighting 35 34 1 34 1 97 97 4 4
9a Train Toilets 35 29 6 32 3 83 91 2 4
9b Train Accessible Toilets 15 12 3 14 1 80 93 3 4
10 Train Graffiti 35 35 0 35 0 100 100 5 5
11 Train Cleanliness 35 35 0 35 0 100 100 5 5
12 Onboard Passenger Information System 80 80 0 80 0 100 100 5 5
13 Train Heating & Ventilation 35 35 0 35 0 100 100 5 5
14 Train Posters / Decals & Information 35 33 2 33 2 94 94 4 4
15 Train Doors 70 70 0 70 0 100 100 5 5
16 Train CCTV 360 355 5 355 5 99 99 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 35 35 0 35 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 35 35 0 35 0 100 100 5 5
21 In Room Presentation 114 104 10 104 10 91 91 4 4
22 In Room Facilities 114 96 18 108 6 84 95 2 5

Original Overall Score

Total: 99

Overall Score: 4

Revised Overall Score

Total: 105

Overall Score: 5

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Published Date 23 Jun 2026 Type Mode of transport Topic