Performance Analysis

The purpose of this section is to provide a detailed analysis of the performance of the organisation in 2024-25.

Performance

We assess our performance against the delivery objectives in our business plan. Each objective is grouped under the priorities in the National Transport Strategy and our corporate commitment to put people at the heart of our delivery and measured against the progress expected at the start of the year. We are continuing to develop and refine our Key Performance Indicators and milestones to improve our programme and portfolio management.

Reduce inequality

Commitment	Action
Publish an Annual Delivery Plan under Scotland’s Accessible Travel Framework	Accessible Travel Framework Delivery Plan (2024 – 2026)) was published in October 2024, setting out the priorities and activities that will be the focus for the next two years, up to 2026 when the Accessible Travel Framework is due to come to a close.
Delivery of Network Support Grant (NSG) in 2024-25 to provide subsidy to bus operators to help keep services more extensive and fares lower.	Scheme successfully delivered a total of £44.6 million NSG payments to bus operators in 2024-25. Under NSG, Operators receive payment in return for the delivery of bus services as described in the terms and conditions of their grant agreement. Payment calculations for NSG are based upon the number of live service kilometres operated during the claim period.
Consult on the smart ticketing and bus open data powers in the Transport Scotland Act 2019 and start to commence these	The National Smart Ticketing Advisory Board – NSTAB Work Programme 2024-28 was published in August 2024 setting out how we intend to perform our statutory functions, and such other matters relating to NSTAB’s role as we consider appropriate.
We will complete the procurement and implement the next generation digital travel data services to ensure continued and improved journey planning information	Launched new Traveline Scotland website and app September 2024. The Traveline Scotland app (in association with Traffic Scotland) includes: i) a journey planner showing public transport options between any two locations in Scotland, featuring all bus, coach, rail, Glasgow Subway and ferry routes ii) departure boards for buses and departure times for Scottish ferry terminals and Glasgow Subway stations iii) news & Notices affecting public transport services iv) contact details for all Scottish public transport operators.
We will support delivery of concessionary travel and bus sector support by providing a managed payment service.	We have continued to deliver timely and accurate payments to operators for schemes and grants that are payable to them.
Work with local authorities to ensure as many children as possible can access their free bus entitlement – cutting travel costs and making sustainable travel a more attractive option.	We have continued to engage with Local Transport Authorities to make clear the benefits of the scheme to parents and guardians of young people and, where appropriate, to enable further uptake of the scheme. We are also continuing to encourage further uptake of the scheme through regular communications on freebus.scot, social media and with partner organisations, including providing advice and resources to over 2,400 primary and secondary schools across Scotland.
Identify options to deliver improved accessibility at Dunkeld & Birnam Station. Raising platforms to compliant height, install lighting in car park, provide step free route to both platforms and work with local community on future of station building.	Following successful completion of these works, the platforms were opened for passenger use on 19 May 2025.

Take climate action

Commitment	Action
Deliver a higher proportion of zero emission vehicles on our roads, including growing the zero-emission bus and HGV fleets and support skills development to create transition support opportunities.	Working with the Energy Saving Trust, an independent organisation which works to address the climate emergency, we continued to support the provision of advice and support to both businesses and consumers to transition to zero emission vehicles. This included offering over 700 interest free loans or grants for zero emission vehicles and offering £250,000 of grant funding to support the installation of electric vehicle charge points in homes and workplaces. Via ScotZEB 2 we provided over £20 million in grant funding to Zenobe to deliver a transformational bus decarbonisation project with consortium members, achieving 172 vehicles of 252 delivered or on order, alongside the installation of 135 charge points so far, with more to come.
Doubled the electric charge point network to at least 6,000. Continue supporting the growth of zero-emission vehicles on our roads and increasing charger numbers to 6,000 by 2026.	Supporting investing and collaboration by a range of stakeholders, we ensured that this target was achieved in October 2024, two years ahead of schedule.
Set a route map for enabling the delivery of approximately 24,000 additional public electric vehicle charge points by 2030 to support the ongoing move to electric vehicles.	In December 2024 Transport Scotland published a draft Vision Implementation Plan for delivering Scotland’s Vision for public electric vehicle charging and a route map for delivering approximately 24,000 additional public charge points by 2030 for public consultation.

Commitment

Action

Deliver a higher proportion of zero emission vehicles on our roads, including growing the zero-emission bus and HGV fleets and support skills development to create transition support opportunities.

Working with the Energy Saving Trust, an independent organisation which works to address the climate emergency, we continued to support the provision of advice and support to both businesses and consumers to transition to zero emission vehicles. This included offering over 700 interest free loans or grants for zero emission vehicles and offering £250,000 of grant funding to support the installation of electric vehicle charge points in homes and workplaces.

Via ScotZEB 2 we provided over £20 million in grant funding to Zenobe to deliver a transformational bus decarbonisation project with consortium members, achieving 172 vehicles of 252 delivered or on order, alongside the installation of 135 charge points so far, with more to come.

Doubled the electric charge point network to at least 6,000. Continue supporting the growth of zero-emission vehicles on our roads and increasing charger numbers to 6,000 by 2026.

Supporting investing and collaboration by a range of stakeholders, we ensured that this target was achieved in October 2024, two years ahead of schedule.

Set a route map for enabling the delivery of approximately 24,000 additional public electric vehicle charge points by 2030 to support the ongoing move to electric vehicles.

In December 2024 Transport Scotland published a draft Vision Implementation Plan for delivering Scotland’s Vision for public electric vehicle charging and a route map for delivering approximately 24,000 additional public charge points by 2030 for public consultation.

Helps deliver inclusive economic growth

Commitment	Action
We will continue to support the delivery of Clyde and Hebrides and Northern Isles Ferry Service contracts connecting island and peninsula communities in Scotland with the mainland	We made arrangements to extend the existing CHFS contract for 12 months and progress arrangements for the direct award of the CHFS3 contract from 1 October 2025.
We will manage the Clyde and Hebrides and Northern Isles Ferry Service Contract, supporting safe, efficient, cost-effective and sustainable ferry services.	Contract management has continued in preparation for award of new contract and implemented a number of enhancements as part of the extension to the CHFS2 contract. The Cabinet Secretary for Transport announced on 8 May 2025 that Scottish Ministers have decided that a direct award should be made to CalMac Ferries Limited.
We will deliver an investment programme for associated port and harbour infrastructure as set out in the ICP Vessels and Ports Plan.	We have delivered improved port facilities on Islay and the Little Minch routes.
We will deliver an investment programme for vessel replacement as set out in the ICP Vessels and Ports Plan	Delivery and handover of MV Glen Sannox in November 2024. 4 Islay class vessels being built in Turkey are progressing. Small Vessel Replacement Programme Phase 1 commenced.
Future of Public Transport – We expect ScotRail and CalMac to develop a partnership agreement that will deliver several benefits for passengers including joint timetable development and explore a future digital solution for ‘Rail & Sail’ tickets and improved collaborative working especially during disruption.	We published finalised Strategic Approach and Vessels and Ports Plan (part of Islands Connectivity Plan). The Strategic Approach paper sets our approach to island transport connectivity including ferries, aviation, fixed links and, especially, addressing the strategic challenges facing the Clyde & Hebrides Ferry Services and Northern Isles Ferry Services. The Vessels and Ports Plan provides a long-term plan, to 2045, for the vessel and port investment considered necessary to address the key challenges of reliability and resilience.
Dual the A9 between Perth and Inverness by 2035	Made Orders have been published for all projects which have ministerial decisions to make the Orders, meaning that the statutory process has been completed for over 92% of the Dualling Programme. Procurement of the construction contract for the Tay Crossing to Ballinluig project commenced in May 2024, with three contractors shortlisted in August 2024, and contract award announced July 2025. Progress made on procurement process with work completed in year to deliver a contract notice, published in July 2025 for Pitlochry to Killiecrankie. Continued the detailed development and assessment of the preferred route option for the Pass of Birnam to Tay Crossing project.
We will continue to take forward a transport enhancement programme on the A96 corridor; and conclude the A96 Corridor Review.	A96 Corridor Review – draft outcomes from the A96 Corridor Review were published for consultation on 28 November 2024. A96 Dualling Inverness to Nairn (including Nairn Bypass) scheme – Made Orders were published on 12 March 2024, completing the statutory process for the scheme. Work has also commenced to determine the most suitable procurement option for delivering the scheme.
We will continue to deliver the Medium-Term Solution and preparatory work for the Long-Term Solution on the A83 at the Rest and Be Thankful.	Works on the first phase, realigning the southern end of the route, commenced in December 2023 and became operational in Spring 2024.
Continue construction of the medium-term works for the A83 Rest and Be Thankful and publish the draft Orders for the long-term solution.	Draft Orders for future phases of the medium-term solution were published on 13 December 2024 for formal comment. Continued to develop the programme and procurement strategy to take forward future phases of the medium-term proposals. Continued the detailed development and assessment of the preferred route option for the long-term solution with draft Orders published on 13 December 2024 for formal comment.
A82 Tarbet to Inverarnan scheme	Detailed development and assessment of the preferred option for the scheme continued.
We will continue to design and deliver a programme of trunk road improvement and other transport infrastructure projects supporting local and regional economies sustainably including City Region Deal projects and Woodside Viaduct	A9/A82 Longman Junction, A9/A96 Inshes to Smithton, A720 Sheriffhall Roundabout, A90/A937 Laurencekirk Junction, M8 Woodside and, A75 Springholm and Crocketford Improvements have all been progressed during the period.
We will update our Road Asset Management Plan which sets out how Scotland’s trunk road network is maintained strategically and efficiently in order to protect our assets and ensure maximum value for money from our road maintenance activities	Work package 1 – Update the Trunk Road Asset Management Policy and Strategy - – Completed. Work package 2 – Update the Trunk Road Asset Management Plan - – Completed. Work package 3 – Internal review of documents, final drafting, approval to publish – Progress well advanced.
We will continue to safely operate and maintain Scotland’s trunk road and bridge network using established and robust asset management and environmental principles, allowing it to contribute to Scotland’s sustainable economic growth	2024 road condition surveys completed. Budget management of Work Packages under Asset Management Improvement Plan (AMIP) all reconciled in advance of year end. Programme of planned works has been delivered, ensuring the ongoing operation and availability of the Trunk Road.

Improve our health and wellbeing

Commitment	Action
We will undertake a National Speed Management Review	A public and stakeholder consultation launched on 27 November 2024 and closed on 5 March 2025. It invites feedback on proposals to lower the national speed limit on single carriageway roads from 60 mph to 50 mph and to increase speed limits for goods vehicles over 7.5 tonnes on single carriageways to from 40 mph to 50 mph and dual carriageways from 50 mph to 60mph. Analysis from the review indicates that these changes could significantly reduce injury collisions, whilst maintaining journey times and enhancing journey time reliability. Alongside this, a series of local events are being held across Scotland to inform public and stakeholder of the review proposals.
We will implement a National Speed Indicator and increase the use of visual deterrents and enforcement across the road network with the aim of improving speed limit compliance and further enhancing safety across the road network.	Transport Scotland has worked with local authorities through Scotland to implement speed indicator devices on different road types. 80+ devices have been installed and are now collecting data. The data gathered from these will be reported on in our Road Safety Operational Partnership Group meetings to gain insights into true traffic speeds and better understand and inform road safety initiatives.
We will continue to deliver road safety initiatives that will reduce road casualties in line with the Government’s casualty reduction targets which are contained within the Road Safety Framework to 2030. We will provide safe system training to all road safety practitioners and publish a Safe System Road Safety Manual.	The Road Safety Improvement Fund was launched with a total allocation of £10 million being distributed to all 32 local authorities. Transport Scotland worked with local authorities to ensure they utilised their allocation to deliver schemes which align with the Safe System approach. The fund supports local authorities in reducing road-related risks and casualties across Scotland.
Online reporting system for dangerous driving	Transport Scotland has continued to work with Police Scotland as Digital Evidence Sharing Capability (DESC) is currently being rolled out across the country on a phased approached, ahead of full-scale national roll out by the end of 2025.
Ensure all appropriate roads in built-up areas have a safer speed limit of 20 mph by 2025, forming a task group to plan the most effective route for implementation	In 2024-25 the Scottish Government has provided £4 million funding to local authorities to support targeted initiatives designed to protect pedestrians and cyclists through the roll out of 20mph speed limits. In October 2024 Transport Scotland published the Implementation guide for 20mph in Scotland. This guidance supports local authorities in applying a consistent approach in the introduction of 20 mph speed limits on their road network. We are working closely with all road authorities, to ensure necessary resources and support are in place for a successful rollout of 20 mph speed limits on appropriate roads by the end of 2025.
We will continue to manage, maintain and develop the Traffic Scotland Service and the provision of accurate and relevant traffic and travel information to customers through roadside display equipment, variable message signs, and web services, contributing to the safe, efficient and resilient operation of the trunk road and motorway network.	During 2024-25 Transport Scotland has overseen the delivery and development of our 24/7/365 national control room service. A comprehensive programme of investment has been delivered to address technology obsolescence and support the ongoing delivery of the Traffic Scotland service to safely operate the trunk and motorway road network. As part of this we have commenced the delivery of a multiyear investment programme to replace over 500 variable message signs on the Glasgow Motorway network. We have successfully mobilised a project to deliver a replacement Traffic Scotland System. This has included the delivery of early phases of work to assess the future service architecture. This project, which is a nationally significant digital project, will continue to be progressed over the next number of years to enable the successful implementation of new system solutions to deliver increased value and outcomes from our ITS services.

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