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How to report concerns about misuse of the Concessionary Travel Scheme for investigation

Travel on rail and subway using your NEC smartcard rather than needing separate smartcards or tickets

Our privacy policy outlines how we use, store and share the personal information we hold about you in connection with our national concessionary travel schemes.

The Transport Scot Pass Collect app information.

Our complaints handling procedure reflects Transport Scotland’s commitment to serving the public. It seeks to resolve issues at the point of service delivery, and where necessary to conduct thorough, impartial and fair investigations of complaints.

Our press team deal with all enquiries from the media, and offer an out-of-hours service for urgent media enquries