Chapter 7: Rail Services

Chapter 7: Rail Services

Chapter 7 infographic

Rail Services

1. Introduction

1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.

1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail. From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services.

1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.

Key Points

  • There were 96 million passenger journeys on ScotRail services in 2019-20
  • As of the end of 2018/19 Scotland had 2,758 kms of rail network and 359 stations.
  • 30% of respondents to the Scottish Household Survey had used the train in the last month in 2019.

2. Main Points

Journeys and Trends

2.1 Passenger journeys on ScotRail services decreased by 1.4% to 96.4 million in the 2019-20 financial year, an increase of 26% since 2008-09 (Table 7.1).

2.2 There were 97 million rail passenger journeys originating in Scotland in the 2018-19 financial year. This was slightly less than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000. However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months). There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002. Subsequently, patronage recovered, with increases from 2004-05 onwards. (Table H1) (Table 7.2)

2.3 ORR data also show 5 million cross-border passenger journeys originating outwith Scotland in 2018-19, 0.2 million more than in 2017-18. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million). However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.2)

2.4 Passenger revenue from journeys originating in Scotland was £624 million in 2018-19 of which cross-border journeys originating in Scotland accounted for £186 million. A similar amount (£186 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)

Journey Stages and Distances

2.5 Tables 7.4 to 7.8show passenger journeys as recorded by ORR. Of the 102 million passenger journeys to/from/within Scotland and England in 2018-19, 90% were solely within Scotland. London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 2-3 million journeys each (Table 7.4).

2.6 In 2018-19, there were 92.3 million passenger journeys, wholly within Scotland. Forty per cent of start and end points were in Glasgow and 11% were in Edinburgh. There were almost 10 million cross border journeys starting or finishing in Scotland. Of these, 51% started or finished in Edinburgh and 27 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)

2.7 Table 7.6c shows travel between Local Authorities in 2018-19. Of the journeys wholly within Scotland, 15 million (17%) start and finish in Glasgow. Almost seven million are made between Glasgow and North and South Lanarkshire. (Table 7.6c)

Stations

2.8 In 2019-20, Glasgow Central was the busiest national rail station in Scotland, with 32 million passenger journeys. Edinburgh Waverley was used by 23 million passengers, Glasgow Queen Street by 17 million, Paisley Gilmour Street by 4 million, Haymarket by 3.0 million, Partick by 2.9 million, Aberdeen and Stirling by 2.5 million, Charing Cross by 2.2 million, Exhibition Centre Glasgow by 2.0 million and Dundee by 1.9 million. Including those already listed, there were 77 stations for which more than half a million passenger journeys each were recorded in the national ticketing system. (Table 7.7)

2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (1,959,600), Argyle Street (1,311,800), Bathgate (1,209,800), Livingston North (1,179,100), Edinburgh Park (905,200), Bridgeton (814,200), Anderston (715,100), Uphall (577,800) and Paisley Canal (478,200) had the largest passenger volumes in 2019-20. (Table 7.8)

Punctuality and Service

2.10 In 2019-20, 88.4% of ScotRail services, 77.1% of London North Eastern Railway, 82.8% of Cross Country, 78.2% of Avanti West Coast and 80.6% of Caledonian Sleeper trains arrived on time. For all GB long-distance operators it was 81.4% and for all GB regional operators it was 84.1%. (Table 7.9)

2.11 In 2019-20, 94.8% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.6% arrived 20 or more minutes late, and 2.0% were cancelled. (Table 7.10)

2.12 In 2019, 87% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 89% for non-ScotRail passengers whose journeys started in Scotland and 82% for all GB regional operators and 85% for all GB long-distance operators. The table shows ScotRail passengers' ratings of 13 aspects of service: in 2019, there were 6 for which at least 75% of those surveyed were satisfied, or said good and 5 above 80%. (Table 7.11)

2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services. In 2019, around 74-89% were satisfied with train services offered, their timeliness, cleanliness and frequency and ability to find out about tickets and routes. There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 95%, evening: 76%). 'Fares are good value' had the lowest agreement rate for trains with 48% of respondents doing so. The question will be asked in alternate years from 2019. (Table 7.20)

Rail Freight

2.14 In 2019-20, 4.3 million tonnes of freight was lifted in Scotland by rail, 4% less than the previous year. (Table 7.12)

Railway Network

2.17 The total route length of the railway network in Scotland is 2,758 kilometres, of which 893 kilometres is electrified. These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)

2.18 The number of passenger stations has increased from 340 in 2003-04 to 359 in 2018-19. (Table 7.15)

2.19 The local authorities which had the largest numbers of stations located in their areas in 2018-19 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information http://bit.ly/2soymEn (Table 7.16)

Subway

2.20 On the Glasgow Subway, the number of passenger journeys decreased by 3 per cent between 2018-19 and 2019-20. Passenger receipts (excluding other revenue) were £20.2 million in 2019-20, 1% more in cash terms, but 1% less in real terms, than in the previous year. (Table 7.17)

Accidents

2.21 The number of railway accidents decreased from 46 to 32 in 2019. Injuries from accidents on trains increased from 230 to 324 between 2018 and 2019. Injuries from train accidents in stations increased from 465 in 2018 to 609 in 2019. The total number of deaths fell from 23 to 19 between 2018 and 2019. The overall number of injuries relating to railways rose from 908 in 2018 to 1,145 in 2019. (Table 7.18)

2.22 There was 1 death attributed to a trespasser and 16 to suicides in 2019. (Table 7.19)

Figure 7.1: Passenger traffic originating in Scotland, and ScotRail passengers

Figure 7.1 Passenger traffic originating in Scotland, and ScotRail passengers

Note: Figures presented here do not use ScotRail's new methodology for estimating zonecard trips. See Table S1 for these.

Figure 7.2: Freight traffic lifted in Scotland

Figure 7.2: Freight traffic lifted in Scotland

 

Table 7.1: ScotRail passenger services
2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 4 2016-17 4 2017-18 2018-19 2019-20
million
Passenger journeys 1 76.43 76.93 78.29 81.10 83.25 86.34 92.68 93.83 94.24 97.78 97.78 96.42
Passenger kilometres 2,516 2,533 2,642 2,682 2,713 2,828 3,021 2,882 2,842 2,959 2,979 2,909
Scheduled train kilometres 3 39.17 40.70 41.87 43.80 44.40 46.13 47.34 46.67 46.91 47.36 47.65 49.04
Route kilometres operated 3,042 3,043 3,066 3,066 3,066 3,066 3,066 3,121 3,121 3,121 3,121 3,121

Source: Office of Rail and Road - Not National Statistics

1. ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on previously reported data to provide a more meaningful year - on - year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also been adjusted to reflect this.

2. Figures affected by industrial action.

3. Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes (e.g. cancellations and emergency timetables etc). From 2013-14 figures are for actual train kilometres.

4. Abellio took over the ScotRail franchise from First on 01/04/2015. Since April 2015 Caledonian Sleeper details have now been excluded from the figures.

 

Table 7.2: Passenger traffic originating in Scotland: journeys and revenue
Type of ticket 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
Passenger journeys million
Internal (journeys wholly within Scotland) 1,2
Full fare 24.1 24.0 24.7 25.5 22.5 23.2 23.5 23.1 22.5 23.3 23.5
Reduced fare 24.7 25.8 26.8 28.8 33.2 34.5 38.2 40.1 41.4 43.2 43.5
Season ticket 24.4 23.3 24.2 25.3 26.2 25.0 25.7 26.0 25.8 25.8 25.0
Total 73.2 73.2 75.8 79.5 81.9 82.7 87.4 89.2 89.7 92.3 92.0
Cross-border originating in Scotland 1,2
Full fare 0.2 0.2 0.2 0.2 0.1 0.2 0.2 0.2 0.2 0.1 0.1
Reduced fare 2.8 3.1 3.5 3.6 3.7 3.8 4.1 4.0 4.3 4.7 4.9
Season ticket 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
Total 3.1 3.3 3.7 3.8 3.9 4.0 4.3 4.2 4.5 4.8 5.0
Total passenger traffic originating in Scotland 1,2
Full fare 24.3 24.2 24.9 25.7 22.6 23.4 23.8 23.3 22.7 23.4 23.6
Reduced fare 27.6 29.0 30.3 32.3 36.9 38.2 42.3 44.1 45.7 48.0 48.4
Season ticket 24.4 23.3 24.3 25.3 26.2 25.0 25.7 26.0 25.8 25.8 25.0
Total5 76.3 76.5 79.4 83.3 85.8 86.7 91.7 93.4 94.2 97.1 97.0
Full fare 0.2 0.2 0.2 0.2 0.1 0.2 0.2 0.2 0.2 0.1 0.1
Reduced fare 2.8 3.1 3.5 3.6 3.7 3.8 4.1 4.0 4.3 4.7 4.9
Season ticket 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
Total 3.1 3.3 3.7 3.8 3.9 4.0 4.3 4.2 4.5 4.8 5.0
Passenger revenue £ million
Internal journeys 1,2 213.1 230.4 236.0 257.6 278.4 296.7 321.6 350.8 357.7 436.1 437.9
Cross-border journeys originating in Scotland 94.8 106.1 128.8 135.8 143.4 150.8 160.0 153.6 161.1 174.5 185.7
Total 307.9 336.5 364.9 393.4 421.8 447.5 481.7 504.3 518.9 610.6 623.7
Total at constant prices4 403.6 443.4 459.5 471.0 489.4 503.9 529.8 549.3 555.3 631.0 623.7
Cross-border journeys originating outwith Scotland 94.8 106.1 128.8 135.8 143.4 150.8 160.0 153.6 161.1 174.5 185.7
At constant prices 4 124.3 139.8 162.3 162.5 166.4 169.8 176.0 167.3 172.5 180.3 185.7

Source: ORR - Not National Statistics

1. There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.

2. Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series.

3. Figures affected by industrial action.

4. Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02).

5. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.

Table 7.3: Cross-border passenger traffic originating outwith Scotland: journeys and revenue 1

Note: Figures in this table have now been combined with table 7.2

 

Table 7.4: Passenger journeys using national rail tickets 1 to, from or within Scotland, 2018-19
  Passenger journeys made using national rail tickets Change since 1995-96
thousands percentage percentage
All such passenger journeys to, from or within Scotland2 101,950 100.0% 108.3%
of which:
within Scotland2 92,028 90.3% 107.4%
to / from England and Wales 9,922 9.7% 117.2%
of which:
to / from London 2,577 2.5% 109.2%
to / from North West England 2,901 2.8% 247.0%
to / from North East England 2,064 2.0% 184.4%
to / from Yorkshire and the Humber 1,059 1.0% 97.5%
to / from West Midlands 432 0.4% 91.9%
to / from East England 296 0.3% 4.9%
to / from South East 262 0.3% -18.8%
to / from East Midlands 223 0.2% 51.9%
to / from South West 66 0.1% -64.2%
to / from Wales 41 0.0% -45.3%

Source: ORR - Not National Statistics

1. Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system.

2. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

 

Table 7.5: Distances travelled by passengers1 to Aberdeen, Edinburgh and Glasgow 2 2018-19
  Aberdeen Edinburgh Glasgow
percentages
0 - under 5 kms 0.0 0.9 18.2
5 - under 10 kms 7.0 5.8 25.8
10 - under 20 kms 1.4 8.1 25.4
20 - under 50 kms 25.2 34.0 16.1
50 - under 100 kms 9.9 30.6 9.3
100+ kms 56.5 20.7 5.1
All passenger journeys made using national rail tickets 100.0 100.0 100.0

Source: ORR - Not National Statistics

1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)

2. Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)

 

Table 7.6a: Cross border rail passenger journeys starting or ending in Scotland1
Journeys (thousands) by District/Unitary Authority
To/From 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 % change 2018-19 on 2017-18
Aberdeen City 289 301 355 339 343 355 337 286 255 239 250 4.5
Aberdeenshire 19 22 27 25 26 25 25 25 22 22 21 -4.5
Angus 43 44 50 46 48 47 48 44 42 43 42 -2.4
Argyll and Bute 29 32 33 34 30 30 31 27 28 29 33 14.4
Clackmannan 3 3 4 4 4 4 4 4 4 4 4 8.7
Dumfries and Galloway 337 347 372 392 388 390 402 385 405 424 453 7.0
Dundee City 163 170 194 193 191 179 172 162 156 158 165 4.2
East Ayrshire 20 22 28 28 27 29 34 34 35 37 39 6.4
East Dunbartonshire 5 7 9 11 12 13 16 15 16 17 19 8.0
East Lothian 48 47 53 56 58 58 59 61 60 67 71 6.3
East Renfrewshire 3 4 5 5 5 7 8 8 9 9 9 -0.4
Edinburgh, City Of 2,873 3,116 3,377 3,502 3,605 3,757 4,106 4,162 4,547 4,929 5,073 2.9
Falkirk 57 58 66 69 72 73 76 71 77 76 78 1.7
Fife 240 246 287 288 295 286 276 265 261 266 264 -0.7
Glasgow City 1 1,421 1,624 1,873 1,934 1,966 2,046 2,344 2,193 2,429 2,591 2,674 3.2
Highland 146 148 166 151 146 144 134 96 89 87 84 -3.9
Inverclyde 19 20 24 22 23 24 30 29 31 31 32 3.3
Midlothian 2 4 5 6 18.4
Moray 21 20 25 22 20 18 18 14 13 13 11 -13.4
North Ayrshire 26 29 34 32 34 35 43 42 47 46 46 0.0
North Lanarkshire 101 96 107 106 100 106 120 112 122 126 142 13.1
Perth and Kinross 72 79 87 86 87 82 79 74 71 68 68 -0.3
Renfrewshire 17 19 24 23 23 24 30 29 33 34 35 2.9
Scottish Borders 4 8 9 10 8.3
South Ayrshire 34 37 41 41 45 47 55 49 55 54 54 1.6
South Lanarkshire 15 18 24 24 25 27 34 31 36 36 35 -2.4
Stirling 82 83 97 96 99 96 103 100 105 109 109 -0.3
West Dunbartonshire 7 8 9 10 10 10 13 13 15 15 16 6.0
West Lothian 38 40 50 59 62 63 71 71 74 73 78 5.5
Scotland Other1 - - - - - - - - - - - -
Scotland Total 6,129 6,641 7,419 7,599 7,745 7,978 8,669 8,406 9,049 9,618 9,922 3.2

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.

1. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.

One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf

 

Table 7.6b: Rail passenger journeys within Scotland1,2
Start/End points (thousands) on journeys within Scotland
To/From/Within 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 % change 2018-19 on 2017-18
Aberdeen City 2,770 2,873 3,191 3,510 3,755 4,055 4,229 3,838 3,321 3,175 2,724 -14.2
Aberdeenshire 859 954 1,070 1,175 1,258 1,368 1,441 1,430 1,330 1,310 1,085 -17.1
Angus 828 799 826 843 842 863 879 860 800 809 877 8.4
Argyll and Bute 1,769 1,716 1,763 1,789 1,767 1,426 1,427 1,368 1,272 1,305 1,259 -3.5
Clackmannan 333 387 391 397 377 380 398 383 357 384 366 -4.7
Dumfries and Galloway 364 375 399 404 409 418 461 437 481 505 513 1.6
Dundee City 1,480 1,500 1,532 1,539 1,523 1,594 1,706 1,771 1,700 1,751 1,909 9.0
East Ayrshire 808 842 1,043 1,167 1,205 1,139 1,215 1,171 1,148 1,221 1,240 1.6
East Dunbartonshire 3,858 3,788 3,920 4,103 4,211 4,066 4,349 4,277 3,882 4,223 4,288 1.5
East Lothian 1,788 1,801 1,781 1,884 2,011 2,163 2,257 2,386 2,286 2,385 2,325 -2.5
East Renfrewshire 3,082 3,009 3,119 3,300 3,348 3,158 3,300 3,391 3,520 3,565 3,680 3.2
Edinburgh, City Of 18,195 19,781 20,291 18,526 19,577 20,904 21,919 22,740 23,324 24,279 24,717 1.8
Falkirk 2,833 2,856 2,922 2,965 2,978 3,068 3,240 3,206 3,131 3,253 3,346 2.9
Fife 5,044 4,902 4,899 5,044 5,103 5,310 5,670 6,129 5,841 5,928 5,796 -2.2
Glasgow City 1 58,868 61,118 63,448 64,160 65,682 64,853 69,167 70,697 71,844 75,178 75,621 0.6
Highland 1,815 1,918 2,009 2,164 2,208 2,317 2,322 2,345 2,266 2,290 2,290 0.0
Inverclyde 2,710 2,669 2,728 2,757 2,813 2,750 2,890 2,906 2,832 2,827 2,806 -0.7
Midlothian   285 533 637 680 6.7
Moray 417 433 474 493 516 537 559 559 519 495 503 1.6
North Ayrshire 3,795 3,758 3,884 3,927 4,061 3,862 3,963 3,947 4,019 4,092 3,957 -3.3
North Lanarkshire 7,724 7,598 7,910 8,533 8,680 8,441 8,903 8,997 9,351 9,425 9,133 -3.1
Perth and Kinross 927 978 1,019 1,054 1,084 1,117 1,231 1,322 1,263 1,319 1,320 0.0
Renfrewshire 6,361 6,214 6,404 6,401 6,642 7,200 7,629 7,698 7,655 7,718 7,734 0.2
Scottish Borders   550 842 854 865 1.4
South Ayrshire 3,340 3,162 3,214 3,156 3,245 3,330 3,351 3,150 3,399 3,418 2,995 -12.4
South Lanarkshire 7,422 7,387 7,801 8,325 8,588 8,747 9,222 9,265 9,276 9,137 8,817 -3.5
Stirling 2,809 2,823 2,921 2,928 2,914 2,952 3,148 3,187 3,051 3,264 3,238 -0.8
West Dunbartonshire 4,825 4,666 4,751 4,778 4,863 4,934 5,140 5,128 5,120 4,842 4,849 0.2
West Lothian 3,066 2,981 3,214 3,761 4,108 4,432 4,792 4,890 5,054 5,074 5,122 1.0
Scotland Other1 - - - - - - - - - - - -
Scotland Total 148,091 151,288 156,924 159,083 163,767 165,381 174,808 178,311 179,417 184,665 184,056 -0.3

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.

1. Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each local authority. A journey starting and ending in Angus would count twice against the local authority.

Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.

2. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.

One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://www.rail-reg.gov.uk/upload/pdf/odm-summary-1011.pdf

 

Table 7.6c: Rail passenger journeys wholly within Scotland, using national rail tickets 1 , by local authority areas 2, 3 of origin and destination, 2018-19 4
Destination
Origin Aberdeen City Aberdeen-shire Angus Argyll & Bute Clackmannanshire Dumfries & Galloway Dundee City East Ayrshire East Dunbartonshire East Lothian East Renfrewshire Edinburgh, City of Falkirk Fife Glasgow, City of
thousands
Aberdeen City 186 384 99 1 0 1 75 0 2 1 0 212 6 38 143
Aberdeenshire 384 29 14 0 0 0 21 0 0 0 0 38 0 5 19
Angus 99 14 44 0 0 0 149 0 0 0 0 58 1 14 27
Argyll and Bute 1 0 0 54 0 0 1 1 5 0 1 27 1 1 415
Clackmannanshire 0 0 0 0 0 0 1 0 2 0 0 27 9 0 74
Dumfries and Galloway 1 0 0 0 0 72 1 12 0 0 0 61 0 1 86
Dundee City 75 21 149 1 1 1 15 0 2 3 0 262 6 119 123
East Ayrshire 0 0 0 1 0 12 0 86 2 0 12 13 1 0 437
East Dunbartonshire 2 0 0 5 2 0 2 2 48 1 7 102 8 1 1,799
East Lothian 1 0 0 0 0 0 3 0 1 30 0 1,039 7 15 36
East Renfrewshire 0 0 0 1 0 0 0 12 7 0 180 30 2 0 1,492
Edinburgh, City of 212 38 58 27 27 61 262 13 102 1,039 30 1,366 744 2,100 2,240
Falkirk 6 0 1 1 9 0 6 1 8 7 2 744 57 6 592
Fife 38 5 14 1 0 1 119 0 1 15 0 2,100 6 443 66
Glasgow, City of 143 19 27 415 74 86 123 437 1,799 36 1,492 2,240 592 66 15,274
Highland 80 13 2 5 0 1 10 0 2 1 0 138 3 9 133
Inverclyde 1 0 0 3 0 0 1 2 4 0 5 18 2 1 827
Midlothian 1 0 0 0 0 0 1 0 2 2 0 196 7 16 64
Moray 76 10 1 0 0 0 3 0 0 0 0 15 0 2 12
North Ayrshire 2 0 0 2 0 1 1 2 7 1 8 31 2 1 1,114
North Lanarkshire 3 0 1 7 2 1 3 4 27 4 12 521 19 5 3,302
Perth and Kinross 19 3 22 1 1 1 122 0 2 1 1 144 5 29 173
Renfrewshire 2 0 0 5 1 3 1 10 23 1 26 43 6 1 2,593
Scottish Borders 2 0 0 0 0 0 3 0 0 1 0 327 2 6 22
South Ayrshire 2 0 0 1 0 11 2 26 6 1 6 41 3 2 618
South Lanarkshire 1 0 0 4 1 0 1 6 25 1 44 103 5 1 3,605
Stirling 22 2 5 6 62 1 23 2 17 3 2 485 150 5 511
West Dunbartonshire 1 0 0 87 0 0 1 3 45 1 9 35 4 1 1,597
West Lothian 4 0 1 2 1 0 5 0 5 12 1 1,945 24 9 416
Scotland 1,362 543 439 629 183 257 954 620 2,144 1,163 1,840 12,358 1,673 2,898 37,810
Destination
Highland Inverclyde Midlothian Moray North Ayrshire North Lanarkshire Perth & Kinross Renfrewshire Scottish Borders South Ayrshire South Lanarkshire Stirling West Dunbartonshire West Lothian Scotland
thousands
Aberdeen City 80 1 1 76 2 3 19 2 2 2 1 22 1 4 1,362
Aberdeenshire 13 0 0 10 0 0 3 0 0 0 0 2 0 0 543
Angus 2 0 0 1 0 1 22 0 0 0 0 5 0 1 439
Argyll and Bute 5 3 0 0 2 7 1 5 0 1 4 6 87 2 629
Clackmannanshire 0 0 0 0 0 2 1 1 0 0 1 62 0 1 183
Dumfries and Galloway 1 0 0 0 1 1 1 3 0 11 0 1 0 0 257
Dundee City 10 1 1 3 1 3 122 1 3 2 1 23 1 5 954
East Ayrshire 0 2 0 0 2 4 0 10 0 26 6 2 3 0 620
East Dunbartonshire 2 4 2 0 7 27 2 23 0 6 25 17 45 5 2,144
East Lothian 1 0 2 0 1 4 1 1 1 1 1 3 1 12 1,163
East Renfrewshire 0 5 0 0 8 12 1 26 0 6 44 2 9 1 1,840
Edinburgh, City of 138 18 196 15 31 521 144 43 327 41 103 485 35 1,945 12,358
Falkirk 3 2 7 0 2 19 5 6 2 3 5 150 4 24 1,673
Fife 9 1 16 2 1 5 29 1 6 2 1 5 1 9 2,898
Glasgow, City of 133 827 64 12 1,114 3,302 173 2,593 22 618 3,605 511 1,597 416 37,810
Highland 597 0 0 83 1 2 41 1 1 1 1 16 2 2 1,145
Inverclyde 0 238 0 0 8 9 1 250 0 7 13 2 8 1 1,403
Midlothian 0 0 3 0 0 4 0 0 30 0 1 4 0 6 340
Moray 83 0 0 44 0 0 2 0 0 0 0 1 0 0 251
North Ayrshire 1 8 0 0 314 14 1 208 0 227 19 3 9 2 1,979
North Lanarkshire 2 9 4 0 14 315 2 42 5 16 154 18 41 33 4,566
Perth and Kinross 41 1 0 2 1 2 36 1 1 1 1 45 1 2 660
Renfrewshire 1 250 0 0 208 42 1 436 1 104 68 7 30 5 3,867
Scottish Borders 1 0 30 0 0 5 1 1 24 0 1 2 0 3 433
South Ayrshire 1 7 0 0 227 16 1 104 0 394 15 4 6 2 1,498
South Lanarkshire 1 13 1 0 19 154 1 68 1 15 291 6 37 4 4,408
Stirling 16 2 4 1 3 18 45 7 2 4 6 193 4 18 1,619
West Dunbartonshire 2 8 0 0 9 41 1 30 0 6 37 4 496 5 2,425
West Lothian 2 1 6 0 2 33 2 5 3 2 4 18 5 51 2,561
Scotland 1,145 1,403 340 251 1,979 4,566 660 3,867 433 1,498 4,408 1,619 2,425 2,561 92,028

Source: ORR - Not National Statistics

1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)

2. In this table a journey between two local authorities is only counted once.

3. The table does not show the local authority areas which do not contain any stations

4. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

Note: Previous versions of this table for the years 2008-09 to 2012-13 can be found in the STS no 33 Excel datasets here http://www.transportscotland.gov.uk/analysis/statistics/publications/scottish-transport-statistics-previous-editions

 

Table 7.7: Passenger journeys to and from the main stations in Scotland: 2019-20 1, 2, 3, 4
Rank thousands Rank thousands
1 Glasgow Central 32,465 51 Crossmyloof 733
2 Edinburgh 23,088 52 Bellgrove 726
3 Glasgow Queen Street 16,686 53 Newton (Lanark) 719
4 Paisley Gilmour Street 3,904 54 Dumbarton Central 718
5 Haymarket 2,980 55 Helensburgh Central 717
6 Partick 2,935 56 Anderston 715
7 Aberdeen 2,497 57 Falkirk Grahamston 709
8 Stirling 2,485 58 Cathcart 662
9 Charing Cross (Glasgow) 2,150 59 Hairmyres 656
10 Exhibition Centre (Glasgow) 1,960 60 Shettleston 637
11 Dundee 1,946 61 Kilmarnock 618
12 Hyndland 1,631 62 Troon 610
13 Ayr 1,396 63 Coatbridge Sunnyside 595
14 Croy 1,373 64 Leuchars (For St. Andrews) 595
15 Motherwell 1,343 65 North Berwick 587
16 Argyle Street 1,312 66 Uphall 578
17 Mount Florida 1,303 67 Dalmeny 573
18 Johnstone (Renfrewshire) 1,275 68 Dunfermline Town 562
19 Inverness 1,215 69 Bearsden 550
20 Bathgate 1,210 70 Clarkston 547
21 Livingston North 1,179 71 Dunblane 541
22 Anniesland 1,145 72 Patterton 534
23 Inverkeithing 1,138 73 Singer 523
24 Linlithgow 1,131 74 Wishaw 521
25 Perth 1,059 75 Port Glasgow 518
26 Rutherglen 1,015 76 Blantyre 516
27 Airdrie 1,009 77 Gourock 504
28 Kirkcaldy 1,008 78 Balloch 488
29 East Kilbride 992 79 Paisley Canal 478
30 Kilwinning 938 80 Blairhill 474
31 Lenzie 917 81 Dunbar 474
32 Dalmuir 916 82 Garrowhill 470
33 Milngavie 913 83 Greenock West 470
34 Edinburgh Park 905 84 Musselburgh 461
35 Falkirk High 896 85 Pollokshields East 460
36 Larbert 890 86 Scotstounhill 456
37 Irvine 889 87 Stonehaven 452
38 Uddingston 864 88 Pollokshaws East 451
39 High Street (Glasgow) 815 89 Dumbarton East 428
40 Bridgeton 814 90 Largs 426
41 Bellshill 784 91 Tweedbank 420
42 Bishopton (Renfrewshire) 783 92 Dalmarnock 420
43 Queens Park (Glasgow) 782 93 Drumgelloch 408
44 Hamilton West 776 94 Neilston 403
45 Westerton 775 95 Springburn 401
46 Bishopbriggs 772 96 Carluke 400
47 Cambuslang 769 97 Alloa 393
48 Barrhead 761 98 Alexandra Parade 393
49 Hamilton Central 757 99 Muirend 390
50 Polmont 745 100 Dumfries 389

Source: ORR - Not National Statistics

1. Figures estimate the total number of people arriving or departing from the main stations in Scotland.

2. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

3. Stations associated with a group station can show large year-to-year variations in usage figures, which reflect changes in ticket encoding rather than actual difference in passengers' journeys. For such tickets, journeys are allocated to the main station of those in the group.

4 For example, a return journey from Kirkcaldy to Edinburgh would be counted twice against Kirkcaldy (since the passenger used Kirkcaldy station twice - once when departing on the outward journey and once when arriving on completion of the return journey), and twice against Edinburgh.

 

Table 7.8: Passenger journeys to or from stations1 in Scotland that have opened (or re-opened) since 1970
2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20
thousands
Duncraig (1971) 0.4 0.6 0.7 0.8 0.5 0.4 0.5 0.3 0.4 0.5 0.5
Kingsknowe (1971) 19.7 15.8 17.5 25.3 24.7 21.2 20.2 18.8 20.5 17.2 16.9
Alness (1973) 14.3 17.7 25.5 28.4 27.8 25.9 23.6 26.4 29.3 30.4 27.1
Muir of Ord (1976) 57.4 62.4 74.5 74.1 72.8 66.6 66.5 64.5 64.8 67.6 70.9
IBM (1978) 2 145.7 136.4 127.8 122.6 71.1 47.4 22.0 6.0 0.8 0.5 -
Anderston (1979) 551.9 576.8 647.2 630.8 602.8 633.7 624.6 661.3 711.6 728.4 715.1
Argyle Street (1979) 734.8 783.6 1196.5 1336.7 1369.9 1438.4 1382.9 1413.2 1411.4 1295.4 1311.8
Bridgeton * (1979) 394.0 409.1 489.3 617.2 647.0 647.0 631.8 610.5 702.3 715.8 814.2
Dalmarnock (1979) 77.3 76.8 79.6 21.5 100.4 217.1 283.2 367.7 449 414.2 419.9
Exhibition Centre * (1979) 1054.2 1170.0 1317.8 1369.4 1375.5 1639.9 1742.5 1891.5 1847.8 1943.2 1959.6
Dyce (1984) 515.5 542.5 677.9 759.9 810.7 823.9 664.4 517.6 466.7 358.7 356.4
Livingston South (1984) 250.2 295.8 285.4 287.7 296.3 317.2 342.8 323.7 327.9 295.6 326.8
Kilmaurs (1984) 81.0 95.5 102.1 107.3 105.8 109.8 103.5 104.1 113.5 128.1 115.3
Auchinleck (1984) 37.8 43.3 55.7 57.1 56.0 62.7 62.0 61.8 67.4 77.8 72.1
Dunrobin Castle (1985) 0.5 0.6 0.6 0.6 0.9 0.8 0.8 0.9 1 1.2 1.2
Loch Eil Outward Bound * (1985) 0.5 0.8 0.7 0.6 0.5 0.6 0.5 0.6 0.5 0.6 0.7
South Gyle (1985) 475.8 473.7 513.8 555.1 574.6 558.1 587.4 497.2 432.9 382 363.1
Loch Awe (1985) 2.9 3.1 2.5 2.7 3.0 4.8 4.8 4.1 5.4 5 5.5
Portlethen (1985) 15.2 18.3 19.1 28.0 48.2 57.2 56.3 45.9 42.7 46.7 63.4
Bridge of Allan (1985) 235.2 227.3 243.5 248.2 258.7 275.0 278.9 271.4 289.1 290.9 291.8
Livingston North (1986) 552.7 631.0 825.5 924.3 1030.6 1125.3 1155.0 1201.0 1191.8 1247.8 1179.1
Bathgate (1986) 607.3 694.9 871.0 973.9 1060.7 1176.5 1223.1 1302.8 1282.1 1292.6 1209.8
Uphall (1986) 226.7 220.9 325.1 431.2 511.0 557.6 581.6 608.6 613.6 624.1 577.8
Wester Hailes (1987) 22.7 23.1 29.8 35.8 36.2 37.5 38.6 36.1 41.3 39.9 45.3
Curriehill (1987) 46.9 48.5 52.9 63.9 65.8 67.2 67.0 66.7 69.3 69.2 81
Ardrossan Town (1987) 18.6 18.7 20.6 21.0 21.2 21.9 20.1 24.2 21.6 22.3 22.4
Falls of Cruachan (1988) 0.2 0.2 0.3 0.2 0.5 0.7 0.7 0.7 0.7 0.5 0.6
Musselburgh (1988) 389.2 362.9 386.7 420.8 438.7 456.7 478.1 463.7 488.6 455.4 460.9
Greenfaulds (1989) 131.3 136.1 132.6 122.9 130.5 136.5 130.9 114.8 124.3 125.3 118.9
Drumgelloch (1989) ! 170.9 58.5 269.2 307.2 345.0 387.3 403.5 411.1 418.6 418.7 407.6
Stepps (1989) 301.2 291.0 302.2 305.6 277.4 296.9 300.4 269.9 301.9 315.2 271.6
Airbles (1989) 104.5 107.8 110.1 113.6 112.8 119.1 127.0 142.9 132.8 114.4 118.9
Milliken Park (1989) 137.4 142.3 151.2 169.4 190.3 198.2 206.1 241.4 255.7 238.4 228.2
Whinhill (1990) 35.2 37.7 40.0 45.3 52.4 52.6 53.6 43.7 52.4 41.6 40.6
Dumbreck (1990) 111.5 109.5 114.1 117.2 131.4 150.6 164.0 169.7 179.2 170.2 173.1
Corkerhill (1990) 192.4 211.9 236.6 233.5 245.0 247.8 266.2 284.9 276 277.1 266.9
Mosspark (1990) 111.0 111.2 117.4 116.0 110.7 119.0 143.1 186.7 174.7 162.3 169.7
Crookston (1990) 115.1 120.0 126.4 127.2 132.6 149.8 174.8 188.1 200.3 194.6 202.1
Paisley Canal (1990) 215.2 219.1 232.8 218.5 340.6 363.2 367.7 398.1 389.3 474.9 478.2
Priesthill & Darnley (1990) 86.0 105.1 115.9 125.1 125.8 134.2 137.7 144.8 161 164.5 170.2
Shieldmuir (1990) 48.9 57.3 56.8 69.5 81.4 89.2 105.2 113.9 116.3 109.6 113.3
Hawkhead (1991) 137.7 139.5 145.5 138.7 167.3 183.8 201.3 224.0 224.3 244.3 248.6
New Cumnock (1991) 22.1 26.2 28.0 28.5 27.2 31.9 28.4 26.6 26.7 28.3 25.6
Glenrothes with Thornton (1992) 52.6 49.6 57.5 60.9 63.0 67.3 76.7 76.9 79.5 76.8 71.9
Whifflet (1992) 246.6 246.7 254.5 257.4 233.4 234.1 247.4 329.6 301.1 257.5 263.9

Source: ORR - Not National Statistics

1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

* This is the current name - the station had a different name when it was opened (or re-opened).

! The station closed on 9 May 2010 and then re-opened on 6 March 2011.

2. The station closed on 9 December 2018.

Table 7.8: (Continued) Passenger journeys to or from stations1 in Scotland that have opened (or re-opened) since 1970
2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20
thousands
Ashfield (1993) 58.0 54.7 69.7 76.4 74.2 80.5 76.5 50.3 83.5 84.5 66.4
Possilpark & Parkhouse (1993) 93.8 90.3 112.0 123.8 99.2 97.7 91.4 73.1 100.2 92.0 77.8
Gilshochill * (1993) 96.0 84.8 89.5 98.9 94.5 101.9 87.0 65.1 94.7 91.2 71.4
Summerston (1993) 119.7 116.5 140.5 156.8 154.1 166.9 152.4 99.0 146.8 147.4 120.2
Maryhill (1993) 69.1 65.3 80.3 83.3 77.3 92.3 90.5 64.1 89.7 88.7 77
Carmyle (1993) 124.3 127.0 135.3 143.3 132.1 131.1 132.5 155.5 138 121.2 134.7
Mount Vernon (1993) 51.4 55.7 56.7 63.3 57.3 59 60.2 66.8 69.6 58 67.2
Baillieston (1993) 89.1 97.0 109.2 114.7 112.0 112.9 126.2 156.5 159.5 149.9 175.5
Bargeddie (1993) 85.8 89.8 99.4 98.3 88.0 85.9 95.2 114.9 105.8 91.8 104.9
Kirkwood (1993) 140.6 138.9 150.0 153.2 130.2 131.6 138.9 166.6 156.8 139.2 147.7
Gretna Green (1993) 31.3 32.9 36.6 37.4 38.0 40.2 38.9 39.0 39.9 45.9 46.5
Camelon (1994) 92.1 97.7 104.5 110.9 116.4 130.5 136.1 132.2 127.6 142.0 162.9
Wallyford (1994) 227.9 220.9 240.8 255.8 268.1 295.9 311.9 297.0 316.9 308.0 314.1
Sanquhar (1994) 23.9 22.4 28.4 28.2 26.3 27.5 24.5 27.4 28.7 28.1 24.3
Prestwick Airport (1994) 532.3 315.3 337.0 343.8 454.0 293.9 93.0 117.9 132.8 104.9 101.2
Dalgety Bay (1998) 247.8 244.3 264.2 268.4 284.3 307.8 341.0 315.2 323.2 306 272.7
Drumfrochar (1998) 59.1 61.3 55.2 60.0 69.8 72.9 68.4 80.7 66.2 74 67.6
Dunfermline Queen Margaret (2000) 205.3 195.5 210.5 206.1 208.5 224.1 250.5 236.7 249.7 248.5 233.1
Howwood (2001) 41.5 41.3 47.9 51.3 112.7 119.9 124.9 111.6 101.3 94.9 98.9
Beauly (2002) 51.1 49.8 54.5 55.2 57.9 57.4 59.4 52.9 51.5 48.3 46.5
Brunstane (2002) 134.3 128.2 132.8 144.2 159.6 164.5 166.0 162.1 177.3 178.1 171.8
Newcraighall (2002) 194.2 182.0 191.0 206.9 221.9 242.8 224.0 234.8 278.5 286.4 265.6
Edinburgh Park (2003) 451.8 499.4 646.0 816.7 960.3 893.5 889.5 870.0 888 914.6 905.2
Gartcosh (2005) 131.7 134.3 143.8 142.0 153.4 177 156.8 133.8 148.4 186.7 173.5
Kelvindale (2005) 109.7 90.4 94.4 96.5 98.0 105.5 91.6 65.9 92.2 84.7 75.4
Chatelherault (2005) 49.8 57.1 59.5 62.5 66.9 74.9 85.9 105.5 111.1 108.5 114
Merryton (2005) 104.0 102.6 106.3 113.1 111.4 116.2 113.5 123.1 107.2 121.4 127.9
Larkhall (2005) 323.1 316.8 327.1 342.7 406.1 420.1 420.4 434.5 385.9 354.6 354.1
Alloa (May 2008) 390.0 390.7 401.1 380.9 383.8 402.4 386.5 360.6 388.2 370.5 393.4
Laurencekirk (May 2009) 56.5 73.1 86.1 92.5 102.8 112.9 104.5 96.0 95.8 86.3 88.6
Blackridge (2010) 12.4 43.3 42.6 47.3 51.5 53.2 56.9 58 59.8 57.2
Armadale (2011) 11.2 126.1 141.1 164.7 186.3 215.4 238.7 249.8 260.1 251.8
Caldercruix (2011) 11.1 91.0 93.0 101.9 109 111.5 88.7 100.4 98.3 104.3
Conon Bridge (2013) 3.8 18.1 15.5 15.3 15.5 15.1 17.5 18
Eskbank (Sept 2015) 128.3 274.8 338.9 367 364.5
Galashiels (Sept 2015) 213.8 346.3 356.3 360.4 328.4
Gorebridge (Sept 2015) 59.3 98.2 115.1 123.9 112.4
Newtongrange (Sept 2015) 86.4 141.6 157 154.2 139.2
Shawfair (Sept 2015) 13.2 22.2 31.6 41.1 46.5
Stow (Sept 2015) 39.7 67.5 69.8 71.2 70.7
Tweedbank (Sept 2015) 300.6 436.2 437 443.8 420.2
Edinburgh Gateway (Dec 2016) 58.4 284.4 323.7 292.7
Robroyston (Dec 2019)                     43.5

Source: ORR - Not National Statistics

1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

2. Prestwick airport includes rail link tickets from 2007-08.

* This is the current name - the station had a different name when it was opened (or re-opened).

 

Table 7.9: Rail punctuality: Public Performance Measure - for all services 6
  2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20
percentage of trains arriving on time
GNER 1 - - - - - - - - - - -
East Coast 1, 3, 5, 7 87.4 83.3 86.6 83.9 84.2 - - - - - -
Virgin Trains East coast 7 - - - - - 88.6 85.2 83.1 81.5 - -
London North Eastern Railway10 - - - - - - - - - 74.8 77.1
ScotRail (First) 2, 9 90.6 90.1 90.7 93.0 91.4 90.5 - - - - -
ScotRail (Abellio) 2, 9 - - - - - - 90.6 90.3 89.5 87.4 88.4
Virgin CrossCountry 1 - - - - - - - - - - -
CrossCountry 1, 4 90.1 87.9 89.6 86.8 86.7 88.8 89.5 89.7 87.7 84.4 82.8
Virgin Train West Coast 1, 8 84.6 86.6 85.9 83.6 85.8 84.8 86.0 89.1 84.2 84.0 -
Avanti West Coast 1, 11 - - - - - - - - - - 78.2
Caledonian Sleeper 1, 9 - - - - - - 86.0 89.2 85.7 89.7 80.6
GB long-distance operators 1 88.7 87.7 89.1 87.0 86.9 87.4 87.6 87.6 85.3 81.3 81.4
GB regional operators 2 92.5 91.5 92.5 91.1 91.0 91.6 91.4 91.6 89.7 85.8 84.1

Source: ORR - Not National Statistics

1 For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled time (i.e. are no more than 9 minutes and 59 seconds late)

2 For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time (i.e. are no more than 4 minutes and 59 seconds late)

3 National Express East Coast has taken over the franchise previously operated by GNER.

4 CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.

5 National Express East Coast services were transferrred to East Coast on 13 November 2009

6 Figures subject to revision on annual basis.

7 From 1 March 2015 Virgin trains took over the East Coast operation.

8 Virgins Trains has been renamed Virgin West Coast.

9 Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in 2015-16. Abellio took over the ScotRail franchise from First at the start of 2015-16.

10 London North Eastern Railway took over the East Coast Franchise on 24 June 2018

11 Avanti West Coast took over the West Coast Franchise on 8 December 2019

 

Table 7.10: ScotRail services: arrival times at final destinations 1
  2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20
percentages
Total within 5 minutes 90.7 90.1 90.7 93.0 91.4 90.5 90.6 90.3 89.5 87.4 88.4
Total within 10 minutes 95.8 95.3 95.7 97.3 96.4 95.9 96.1 96.1 95.2 94.2 94.8
Total within 20 minutes 97.3 97.0 97.1 98.4 97.7 97.4 97.4 97.3 96.6 96.0 96.4
20 minutes and over 2 1.7 1.6 1.4 1.0 1.3 1.4 1.4 1.5 1.9 1.6 1.6
Cancelled 3 1.0 1.4 1.5 0.7 1.0 1.2 1.2 1.1 1.5 2.4 2.0
thousands
Number of trains due to be run 4 715 715 719 726 744 750 752 745 759 770 612

Source: ORR - Not National Statistics

1 For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late

2 Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)

3 Includes trains which ran less than half their planned mileage

4 As in the planned timetable for the day. This may differ from the published timetable due to (e.g.) engineering works, floods, etc.

 

Table 7.11: Rail passenger satisfaction: National Rail Passenger Survey
  2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
ScotRail passengers percentage who were satisfied or said good 1
Overall opinion of journey 89 88 88 89 88 89 89 85 87 81 87
How deals with delays 41 42 34 39 42 47 50 39 52 39 43
Value for money 57 59 57 52 50 58 60 59 60 52 54
How station staff handle requests 86 81 89 90 87 90 93 85 88 88 88
Overall station environment 78 77 76 76 74 80 81 75 78 77 77
Ticket buying facilities 83 81 80 82 81 79 85 81 78 79 84
Info. re. times, platforms 85 85 85 88 85 87 87 86 87 86 87
Punctuality / reliability 88 87 84 87 83 84 85 83 83 74 77
Length of journey time 90 88 90 91 90 89 89 90 91 87 88
Ease of getting on/off 3 88 86 87 88 87 88 87 87
Amount of seats / standing space 4 77 75 73 78 78 77 75 73 75 75 75
Frequency 84 82 83 82 83 83 83 82 83 78 78
Train Cleanliness 5 81 77 80 83 82 83 78 75 76 73 79
Comfort of seats 6 79 76 80 81 80 81 82 78 71 69 77
Sample size 2,067 2,113 2,568 2,539 2,187 2,095 2,220 2,607 2,662 2,794 2,881
Others whose journeys started in Scotland 2 percentage who were satisfied or said good 1
Overall opinion of journey 90 92 91 87 92 88 91 92 92 92 89
How deals with delays 56 62 54 55 70 48 68 60 59 63 48
Value for money 65 69 62 65 68 66 69 70 72 66 70
How station staff handle requests 87 90 86 91 90 90 93 93 93 95 87
Overall station environment 83 82 78 63 75 83 86 87 89 89 86
Ticket buying facilities 90 86 89 81 82 86 90 92 91 93 90
Info. re. times, platforms 91 91 87 86 86 89 94 95 91 93 94
Punctuality / reliability 90 88 87 89 89 89 90 94 88 86 86
Length of journey time 87 88 88 87 87 86 91 89 90 91 91
Ease of getting on/off 3 83 85 85 86 87 84 85 87
Amount of seats / standing space 4 80 79 77 79 79 79 80 81 82 81 77
Frequency 84 82 80 79 81 84 88 89 82 83 83
Train Cleanliness 5 86 86 81 86 86 86 86 85 89 85 85
Comfort of seats 6 78 80 77 81 82 78 81 79 80 78 79
Sample size 481 562 672 706 825 786 753 672 618 614 645
All GB regional operators percentage who were satisfied or said good 1
Overall opinion of journey 86 87 86 86 84 85 86 85 85 81 82
Punctuality / reliability 86 86 84 84 81 82 84 82 83 76 76
All GB long-distance operators
Overall opinion of journey 86 87 86 88 87 86 87 87 88 85 85
Punctuality / reliability 86 86 85 87 84 83 84 84 84 78 78

Source: Passenger Focus - Not National Statistics

1 The difference from 100 includes both those who were dissatisfied or said poor and (e.g.) those who were neither satisfied nor dissatisfied.

2 Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers

3 From Spring 2017 this factor is no longer in the survey. Note: There is a new factor 'Step or gap between the train and the platform' - in 2019 for ScotRail satisfaction was 66% (66% also for the 'Others whose journey started in Scotland). But results not at all comparable with the original factor.

4 Factor now called 'Level of crowding' (from spring 2017).

5 Factor now called 'Cleanliness of the Inside of the Train' (from 2017).

6 Factor now called 'Comfort of the seats' (from 2017).

 

Table 7.12: Freight traffic moved within and from Scotland by commodity
  2018/19 2019/20
Product lifted Thousand tonnes
Construction Materials 577 549
Domestic Automotive 30 31
Intermodal 1 3,047 3,008
Industrial Minerals 184 144
Metals 222 154
Other 68 69
Petroleum Product 320 327
Total 4,448 4,281
Product moved (full journey) 2018/19 2019/20
  Thousand net tonne miles Thousand net tonne kilometres
Construction Materials 109,830 95,032 176,754 152,939
Domestic Automotive 12,213 12,048 19,655 19,389
Intermodal 1 892,166 894,302 1,435,799 1,439,237
Industrial Minerals 31,512 24,890 50,714 40,056
Metals 54,379 38,206 87,514 61,487
Other 16,445 16,730 26,465 26,925
Petroleum Product 37,896 39,445 60,988 63,481
Total 1,154,441 1,120,654 1,857,888 1,803,514
Product moved (Scotland mileage only) 2018/19 2019/20
  Thousand net tonne miles Thousand net tonne kilometres
Construction Materials 56,693 49,510 91,238 79,679
Domestic Automotive 2,406 2,458 3,872 3,956
Intermodal 1 280,425 285,105 451,299 458,830
Industrial Minerals 17,833 16,135 28,700 25,967
Metals 33,703 26,784 54,240 43,104
Other 5,759 6,213 9,268 9,999
Petroleum Product 32,507 32,143 52,315 51,730
Total 429,326 418,348 690,932 673,265

1. Intermodal is goods that can be moved in containers using more than one method of transport.

The maritime intermodal traffic referred to is the deep sea traffic moved by train by Freightliner between Coatbridge and major English ports (Felixstowe, Southampton and London Gateway). It is then transferred to ship for import/export. To give you a flavour, the goods moved include whisky (and other major branded spirits), seafood, luxury textiles, oats and seed potatoes. Fairly recent figures show that around 20%-25% of Scotland's exports move through Coatbridge (although this figure would need to be confirmed for up to date accuracy).

Note: Table 7.13 is no longer being upated and has been replaced by the new table 7.12 above.

 

Table 7.14: Lines open for traffic 1
2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
kilometres
Linear routes
Electrified 639 672 676 676 676 709 709 709 709 893 893
Non electrified 2,106 2,087 2,087 2,087 2,087 2,054 2,110 2,110 2,110 1,803 1,803
Total 2,745 2,759 2,763 2,763 2,763 2,763 2,819 2,819 2,819 2,696 2,696
Total rail length(including sidings etc)
Electrified .. .. .. .. .. .. .. .. .. 902 902
Non electrified .. .. .. .. .. .. .. .. .. 1,856 1,856
Total .. .. .. .. .. .. .. .. .. 2,758 2,758

Source: Network Rail - Not National Statistics

1. In determining network capability, a new approach has been taken, based on using the infrastructure network model (INM), using the summation of ELR segments within electrified routes. It is believed that this is the most accurate data source to use and will provide better consistency and level of detail to network capability reporting in the coming years. There may however be discrepancies compared with previous reports due to a combination of historically over-reporting network capability (by inclusion of depots and sidings), and as a result of using a new model for reporting, which although considered to be a more accurate account of network capability, is still known to include minor inaccuracies. The INM database will be subject to ongoing review and refinement throughout CP6 to address these issues and improve on accuracy of reporting in future years.

 

Table 7.15: Number of stations1,2
2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
Passenger and parcel 346 351 351 351 351 351 358 359 359 359 359
Freight only 118 118 118 119 119 119 119 119 119 119 119
Total 464 469 469 470 470 470 477 478 478 478 478

Source: Network Rail - Not National Statistics

1. The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast.

2. The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06 financial year. All are owned by Network Rail with the exception of Prestwick Airport.

 

Table 7.16: Number of passenger stations by local authority, 2018-19 1
Local Authority number Local Authority number Local Authority number
Aberdeen, City of 2 Edinburgh, City of 12 Orkney Islands 0
Aberdeenshire 6 Eilean Siar 0 Perth & Kinross 7
Angus 7 Falkirk 5 Renfrewshire 10
Argyll and Bute 14 Fife 19 Scottish Borders 3
Clackmannanshire 1 Glasgow, City of 61 Shetland Islands 0
Dumfries & Galloway 7 Highland 59 South Ayrshire 9
Dundee City 2 Inverclyde 14 South Lanarkshire 19
East Ayrshire 6 Midlothian 4 Stirling 6
East Dunbartonshire 6 Moray 3 West Dunbartonshire 13
East Lothian 7 North Ayrshire 12 West Lothian 12
East Renfrewshire 9 North Lanarkshire 24 Scotland 359

Source: Network Rail - Not National Statistics

1. The number of stations open at the end of the financial year 2005-06. All owned by Network Rail except Prestick Airport (South Ayrshire).

 

Table 7.17: Strathclyde Partnership for Transport - Glasgow Subway 1
2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 8 2017-18 2018-19 2019-20
numbers
Vehicles2 41 41 41 41 41 41 41 40 40 40 ..
thousands
Loaded train kilometres 6, 7 3,098 2,922 3,469 3,466 3,505 3,564 3,537 .. 3,439 3,495 ..
Passenger journeys 13,055 13,009 12,888 12,604 12,702 12,951 12,713 11,376 12,685 13,150 12,746
£ thousands
Revenue 3 13,296 14,835 15,147 13,503 17,003 19,194 18,937 16,828 19,735 21,211 21,472
Revenue at constant prices 4 17,969 19,161 18,599 16,068 19,634 21,651 21,153 18,472 20,917 21,753 21,472
Passenger receipts 5 12,661 13,775 14,166 12,602 15,955 17,752 17,632 15,997 18,449 19,910 20,155
Pass. rec. at constant prices 4 17,110 17,792 17,394 14,996 18,424 20,024 19,696 17,560 19,554 20,419 20,155
numbers
Operational staff 9 351 331 284 170 164 161 165 164 165 165 135

Source: Strathclyde Partnership for Transport - Not National Statistics

1. Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.

2. Passenger carriages including power cars

3. These figures are headline revenue figures and include such as items as rental and advertising income.

4. Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).

5. These figures are passenger ticket receipts as described at paragraphs 7.9 and 7.10 in the notes and definitions for rail services.

6. Strathclyde Partnership for Transport has discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years.

Earlier editions of this publication have not been revised.

7. Figures for 2016-17 not available at time of publication due to a recalculation requirement.

8. Subway services were suspended between 2-Jul-16 and 9-Aug-16 (inclusive) for planned essential engineering works. No Subway services operated during this period.

9. Figures from 2012-13 onwards refer only to frontline operational staff.

 

Table 7.18: Railway accidents, Scotland 1, 2
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Railway accidents
PHRTA 3
Train collision 4 - 1 - - 1 2 1 1 1 1 1
Derailments 5 1 3 2 3 - 1 1 - - 5 1
Non- PHRTA 6
Striking level crossing gates or barrier - - 1 - - - 1 - - - -
Train striking object 12 13 20 22 7 11 14 9 7 7 5
Train striking animal 10 17 23 23 16 20 18 25 18 21 25 12
Train fire 7 5 1 4 - - 1 1 1 5 10
Train struck by missile 3 2 7 4 3 3 2 3 2 2 0
Open door collision - - - - - 1 - - - - 2
Collisions - - - 1 - - - 1 - - 1
Bufferstop collision 11 1 -
All accidents 40 47 54 50 31 36 45 33 32 46 32
Casualties
Train accidents - deaths 7 3 - - - - - - - - - -
- injuries 8 6 8 2 8 6 1 4 4 4 1 4
Accidents in stations
- deaths 7 - - - - - - - 2 0 1 0
- injuries 8 528 486 579 561 537 608 564 722 550 465 609
Accidents on trains
- deaths 7 - - - - - - - - - - -
- injuries 8 150 115 120 129 150 163 167 140 148 230 324
Accidents outside of trains and stations (not including suicides and or tresspass) 9
- deaths 7 5 3 1 - - 1 - - - 1 2
- injuries 8 253 287 251 219 219 261 218 252 226 196 193
Trespassers and suicides
- deaths 22 19 21 29 24 23 20 29 18 21 17
- injuries 8 13 9 8 12 15 6 9 21 5 16 15
Total deaths 30 22 22 29 24 24 20 31 18 23 19
Total injuries 950 905 960 929 927 1,039 962 1,139 933 908 1,145

Source: RSSB - Not National Statistics

Annual Safety Performance Report (ASPR) - https://www.rssb.co.uk/safety-and-health/monitoring-safety/safety-performance-reports

1. Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.

The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.

2. Minor revisions have been made to figures in previous years.

3. Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102).

4. Train collisions with other trains only.

5. Train derailments (ASPR, Chapter 7, Page 108).

6. Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114).

7. This includes all accidental fatalities.

8. This includes all major and minor injuries (excludes Shock/trauma).

9. Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites.

10.Work on the new system has highlighted some issues with old SMIS. One example is animals struck by trains, in which previous reporting included events such as deer strikes that were not specifically required by RIDDOR when there was no damage to the train. This historical data has been corrected to include only those events that were RIDDOR reportable.

11. One buffer stop collision took place in 2018 and was not classed as a PHRTA as no immediate permanent or temporary repair to the train was needed, and no damage was sustained by the cab window glass.

 

Table 7.19: Railway fatalities by local authority and category, 2019 1
Trespasser Suicide Level Crossing User Railway Staff Passenger Other Member of Public Total
Angus - 1 - - - - 1
Dundee - 1 - - - - 1
East Lothian - 1 - - - - 1
Edinburgh - 2 - - - - 2
Fife - 1 - - - - 1
Glasgow 1 2 - - - 1 4
North Lanarkshire - 1 - - - - 1
Perth and Kinross - 1 - - - - 1
Renfrewshire - 1 - - - - 1
South Ayrshire - 1 - - - - 1
South Lanarkshire - 1 - - - - 1
Stirling - 2 1 - - - 3
West Lothian - 1 - - - - 1
Scotland 1 16 1 - - 1 19

Source: RSSB - Not National Statistics

1. Figures for this table prior to edition 34 of STS were obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.

The figures in this table will therefore not be comparable with the tables published in previous editions of STS.

 

Table 7.20: Adults (16+) - views on train services of those who used them in the past month: 2019 1 2
Agree No view Disagree Sample size (=100%)
strongly tend to All neither … nor no opinion All strongly tend to All
  row percentages
Trains run to timetable 28 46 74 7 2 9 6 11 17 2530
Train service is stable and not regularly changing 27 46 72 10 4 14 4 10 14 2530
Trains are clean 28 55 83 8 1 9 1 7 8 2530
Feel safe/secure on trains during the day 50 45 95 3 0 3 0 1 1 2530
It is simple decide what type of ticket I need 44 43 87 5 1 6 2 4 6 2530
Finding out about routes and times is easy 45 44 89 6 1 7 1 3 4 2530
Easy to change from trains to other forms of transport 32 40 72 14 7 21 2 5 7 2530
Train fares are good value 15 34 48 14 2 16 15 21 36 2530
Feel safe/secure on trains during the evening 34 42 76 9 5 14 3 7 10 2530

Source: Scottish Household Survey

1. Those who had not used a train service in the past month are not asked these questions about train services.

2. This question will be asked in alternate years from 2019.

 

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