SQUIRE performance report - Period 13 2022/23 - ScotRail
ScotRail station performance
No. | Station Service | Inventory | Pass | Fail | Ceiling | Bench mark | Floor | Actual Service Level | Score |
---|---|---|---|---|---|---|---|---|---|
1 | Ticket Office | 126 | 123 | 3 | 100 | 98 | 91 | 98 | 3 |
2 | Station Shelters | 918 | 848 | 70 | 100 | 90 | 85 | 92 | 3 |
3 | Station Seats | 662 | 648 | 14 | 100 | 95 | 85 | 98 | 3 |
4 | Station Lights | 667 | 525 | 142 | 100 | 78 | 65 | 79 | 3 |
5a | Station CCTV and Security | 6427 | 6300 | 127 | 100 | 95 | 84 | 98 | 3 |
5b | Control Centre CCTV and Security | 6539 | 6418 | 121 | 100 | 95 | 84 | 98 | 3 |
6 | Station Graffiti | 356 | 276 | 80 | 100 | 90 | 85 | 78 | 1 |
7 | Litter and Contamination | 693 | 627 | 66 | 100 | 85 | 80 | 90 | 3 |
8 | Station Timetables and Information | 356 | 333 | 23 | 100 | 95 | 92 | 94 | 2 |
9 | Station Clocks | 278 | 267 | 11 | 100 | 94 | 90 | 96 | 3 |
10 | Station Posters | 638 | 565 | 73 | 100 | 85 | 75 | 89 | 3 |
11a | Public Announcement | 272 | 264 | 8 | 100 | 95 | 90 | 97 | 3 |
11b | CIS | 346 | 326 | 20 | 100 | 95 | 90 | 94 | 2 |
12 | Station Toilets | 166 | 145 | 21 | 100 | 90 | 85 | 87 | 2 |
13 | Car Parks and Taxi Ranks | 533 | 518 | 15 | 100 | 95 | 85 | 97 | 3 |
14 | Access Ramps and Stairs | 422 | 416 | 6 | 100 | 95 | 90 | 99 | 3 |
15 | Landscaping and Vegetation | 339 | 325 | 14 | 100 | 90 | 85 | 96 | 3 |
16a | Wi-fi | 63 | 63 | 0 | 100 | 95 | 85 | 100 | 3 |
16b | Smartcard | 329 | 306 | 23 | 100 | 96 | 80 | 93 | 2 |
16c | Help Point | 354 | 329 | 25 | 100 | 92 | 80 | 93 | 3 |
16d | Station Electronic Gates | 17 | 12 | 5 | 100 | 90 | 85 | 71 | 1 |
16e | TVM | 197 | 158 | 39 | 100 | 96 | 80 | 80 | 2 |
17 | Station Staff | 126 | 122 | 4 | 100 | 95 | 92 | 97 | 3 |
ScotRail train performance
No. | Rolling Stock Service | Inspections | Pass | Fail | Ceiling | Bench mark | Floor | Actual Service Level | Score |
---|---|---|---|---|---|---|---|---|---|
18 | Train Weather and Wind proofing | 137 | 137 | 0 | 100 | 98 | 95 | 100 | 3 |
19 | Train Seats, Racks and other Passenger Facilities | 137 | 126 | 11 | 100 | 88 | 78 | 92 | 3 |
20 | Train Lighting | 137 | 137 | 0 | 100 | 95 | 80 | 100 | 3 |
21 | Train Toilets | 62 | 43 | 19 | 100 | 90 | 85 | 69 | 1 |
22 | Train Graffiti | 137 | 133 | 4 | 100 | 98 | 94 | 97 | 2 |
23 | Train Cleanliness | 137 | 132 | 5 | 100 | 96 | 92 | 96 | 3 |
24 | Destination Boards & Passenger Information Displays | 137 | 119 | 18 | 100 | 93 | 85 | 87 | 2 |
25 | Train Heating/Ventilation | 137 | 137 | 0 | 100 | 99 | 95 | 100 | 3 |
26 | Train Posters/On - Train Information | 137 | 128 | 9 | 100 | 92 | 88 | 93 | 3 |
27 | Public Address | 137 | 121 | 16 | 100 | 93 | 85 | 88 | 2 |
28 | Train Doors | 137 | 134 | 3 | 100 | 95 | 90 | 98 | 3 |
29 | On - train CCTV | 300 | 293 | 7 | 100 | 95 | 84 | 98 | 3 |
30 | Seat Reservation System | 1 | 1 | 0 | 100 | 95 | 90 | 100 | 3 |
31 | On - Train Refreshment and Food Facilities | 0 | 0 | 0 | 100 | 95 | 90 | - | - |
32 | WiFi on Train | 47 | 47 | 0 | 100 | 97 | 95 | 100 | 3 |
33 | Train staff and Customer Care | 49 | 47 | 2 | 100 | 96 | 93 | 96 | 3 |
34 | Ticket Inspection on Trains | 49 | 48 | 1 | 100 | 96 | 93 | 98 | 3 |
Overall
- Total: 103
- Overall score: 3