Standards and Technology Advisory Report
The National Smart Ticketing Advisory Board (NSTAB) has published its 2025 Standards & Technology Advisory Report (STAR), providing independent, expert advice to Scottish Ministers on the future of smart and integrated ticketing across Scotland’s public transport network.
This strategic report sets out a proposed programme of recommendations covering technical standards, data infrastructure, accessibility, governance and procurement. It outlines a phased pathway toward a national, multi‑modal Account‑Based Ticketing (ABT) system that improves interoperability, hosts all public transport tickets and fares in one system, enhances accessibility, and delivers a more seamless, accessible experience for passengers.
This publication forms a key evidence base to help shape future decision‑making and progress the national vision for integrated smart ticketing.
Contents
- Executive Summary
- Introduction
- Policy & Criteria Baselines
- Advisory Actions
- Technical Standards & Data
- Customer Support, Accessibility and Inclusion
- Accessibility and Inclusion
- Procurement and Retail
- Governance and Efficiency
- Short Term Priorities
- Medium Term Priorities
- Long Term Priorities
- Conclusion